JOB SUMMARY

Mission Services of London is a non-profit social service agency dedicated to serving residents of London and Middlesex County with compassion and dignity. Quintin Warner House, of Mission Services of London, has an opening for a Full-Time Night Staff Position. This position will report to the Program Supervisor.

QUALIFICATIONS:

• Graduate of Secondary School; Community College preferred.
• Knowledge of WHMIS, First Aid, CPI and Microsoft Office (Word, Excel).
• 1-2 years experience working within a social service agency with some knowledge of Addiction issues.
• Ability to deal pleasantly and effectively with a wide range of people of different ages and cultures.
• Proactive crisis intervention and problem solving skills with the ability to respond to crisis situations in a calm, professional manner making timely decisions regarding reaching out for help from police, fire, ambulance, etc.
• Organizational skills with ability to handle multiple demands simultaneously.
• Good listening and interpersonal skills.
• Physically fit, as some lifting may be required.
• Ability to work both independently and as a member of a team.
• Act in accordance and harmony with MSL Mission, Vision and Values.
• Knowledge of French would be an asset.
  Interested applicants may submit their resume and cover letter by August 18, 2025, to:
  Rita Lepore - QWH Program Supervisor
  Email: rlepore@missionservices.ca
  Job Type: Full-time
  Pay: From $20.89 per hour

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person
Application deadline: 2025-08-1

To offer ongoing care and support of the men within the QWH program with the following responsibilities:

• Provide administrative support where needed including data entry, filing, photo-copying.
• Respond to resident/client needs by providing direct assistance and support.
• Provide timely, concise and accurate documentation of resident/client centered activities in accordance with required information.
• Build positive relationships with residents/ clients by supporting the ongoing needs of residents through crisis intervention, listening and support in accordance with MSL guidelines and values.
• Supervise and offer support during evening and morning chores.
• Provide supervision in all resident occupied areas at QWH, ensuring compliance to House Rules and documenting any interventions required.
• Conduct routine security rounds, ensuring a safe and healthy and secure living and working environment.
• Evacuate building, identify source and call appropriate authorities in the event of a fire or emergency.
• Receive donations and ensure delivery to appropriate area.
• Food inventory, product ordering.
• Cleaning, meal preparation, minor maintenance.
• Responding to crisis phone calls.
• Health and safety checks.
• Distribution of medications.