Nightclub Guest Services at Wynn Resorts

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Relationship Building, Organizational Skills, Complaint Handling, Teamwork, Sales Management, Report Production, Safety Policy Adherence, Flexibility, Guest Experience Enhancement, Professional Appearance, Positive Attitude, Viral Communication, Detail Orientation

Industry

Hospitality

Description

Job Description Nightclub Guest Services is responsible for providing superior guest service. Service should be consistent with Forbes 5-Star standard rating. All duties and assignments are to be performed according to departmental and Wynn company standards. Job Requirements: Responsible for providing professional and courteous customer service to every nightclub guest Effectively communicating with guests as well as other team members Assisting guests with all requests Enhancing the guest experience through a personalized level of service. Responsible for handling guest complaints in a polite and courteous manner Responsible for answering phones and booking “call-in” reservations Managing and monitoring receptionist team Producing reports on nightclub guest related sales and statistics Accommodating client requests with an emphasis placed on services provided on-property, thereby driving sales for numerous departments within the resort. Developing and maintaining relationships with guests Adhere to and enforce company specific safety policies Flexibility to perform other job-related tasks as deemed necessary by management Qualifications Candidates must have strong organizational skills, relationship building skills, and the ability to remember details. Requires a minimum of 2 years’ experience in a front-of-house hospitality position at a comparable hotel/resort. Ability to communicate in English with guests and co-workers Candidates must be a minimum of 21 years of age The ability to work within a team environment Consistently maintains a well-groomed appearance, posture and hygiene deemed by management style should stay current and in line with current fashion standards and trends as deemed by management Maintain dialogue with all guests while upholding a warm, positive and friendly persona at all times Employee must meet viral communication standards in promoting and marketing our venue Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. FLSA Status: Exempt Division: 22700 - F&B Career Areas: Food & Beverage Status: Full-Time

Responsibilities

The Nightclub Guest Services role involves providing superior guest service consistent with Forbes 5-Star standards. Responsibilities include assisting guests with requests, handling complaints, and managing the receptionist team.