Nights Team Leader at Staycity Ltd

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Financial Feedback Reporting, Customer Feedback Analysis, Guest Feedback Reporting, Payment Verification, Check-in Procedures, Issue Resolution, Front Office Operations

Industry

Hospitality

Description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of. We’re now hiring a Night Team Leader to help shape the Staycity guest journey. Benefits: Paid family leave (>1 year of service) Flexible working patterns Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals Discounted rates for overnight stays for you, your family and friends Refer and earn scheme - earn up to £/€550 Cycle to work scheme- to support a healthy lifestyle and our planet Education Support to help you foster new skills Volunteer days: 2 paid volunteer days per year Support for you and your family when you need it with our Employee Assistance Program (EAP) An extra day off to celebrate your birthday We would love you to have: 2+ years experience in a similar role, ideally within the hotel or hospitality sector is required Knowledge of Front Office operations What you can do for us: Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement. You will be responsible for verifying payments upon guest check-in at night, following established procedures for various payment methods. Anticipate and address any issues that may arise during the night to safeguard the well-being and satisfaction of our guests throughout their stay. Join us and be part of the journey.

Responsibilities

The Night Team Leader will maintain team awareness of departmental and company activities by providing daily communications, including financial and customer feedback reports, and taking corrective action as needed. This role is also responsible for verifying night check-in payments and proactively addressing any issues that arise to ensure guest well-being and satisfaction throughout their stay.