DESCRIPTION

The Pre-Litigated File Handler will run and maintain their own caseload of up to 250 pre-litigated files to conclusion or the point of litigation. The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI’s and SLA’s are met. This role would be ideal for a candidate who is looking for experience running their own NIHL caseload.

SKILLS, KNOWLEDGE & EXPERTISE

• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
• Ability to use own initiative, self-organise and self-prioritise
• Good listening and communication skills
• Ability to self-organise and self-prioritise
• Ability to work under pressure and to target
• GCSE grade A-C in English and Math

• Maintain a caseload of approximately 250 NIHL files
• Completion of Tracker Strategy document
• Sending out Initial Letters and completing initial file opening procedures upon receipt of new files
• Companies Searches and ELTO Searches
• Director searches and letters
• Instructions to investigators
• Telephone/email chasers to claimant solicitors, insurance companies and brokers for HMRC Schedule, medical evidence, mandates and updates.
• General admin including diarising dates for Protocol expiry
• Escalation of files to Team Leader for review when key milestones triggered
• Updating database on VF / Tracker
• Policy queries to client for insured
• Requesting documents from Insurer
• Request and review OH & Personnel records from insured
• Review medical, engineering evidence and witness evidence.
• File Closure
• Notifying brokers and co-defendants of closure
• General admin - diary dates
• Undertake ad hoc duties to support the team as required
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Value