JOIN OUR TEAM – MAKE A REAL DIFFERENCE IN YOUR COMMUNITY!

Toukley Neighbourhood Centre (TNC) is the heartbeat of our community – a place where compassion meets action. We foster connection, celebrate diversity, and empower people with the tools to build brighter futures.
We are seeking a NILS Applications & Repayments Officer who is passionate about financial inclusion and committed to helping people access fair and respectful financial support through the No Interest Loan Scheme (NILS).

PRE-EMPLOYMENT REQUIREMENTS

• National Police Check
• Working with Children Check
• Commitment to upholding TNC’s values, including child safety and data privacy

ABOUT THE ROLE

In this dynamic and meaningful role, you’ll support individuals and families applying for NILS loans, guide them through the application process, and work compassionately to re-establish repayments for those experiencing hardship.
You’ll combine financial administration skills, client service excellence, and digital know-how to support community members in navigating their financial journey with dignity and respect.

KEY RESPONSIBILITIES INCLUDE:

• Supporting loan applicants from initial enquiry through to submission
• Monitoring repayments and working with clients to resolve arrears
• Reconciling loan repayments and maintaining accurate records
• Providing respectful, inclusive, and confidential support at every step
• Collaborating with our small and dedicated team to ensure smooth program delivery