NL - Area Supervisor (El Paso, TX) at NORTHERN LIGHTS & JDH CONTRACTING

El Paso, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Troubleshooting, Problem Solving, Locating Industry Expertise, Teamwork, Communication, Safety Focused

Industry

Utilities

Description

Job Details Job Location: El Paso, TX 79904 Position Type: Full Time AREA SUPERVISOR - LOCATE STATUS: Full Time, Employee RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required Reports to: Regional Supervisor Locating Services Direct Reports: Locate Technicians JOB SUMMARY: Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency Locate a designated area or where help is needed to regulate volume and maintain customer quality Assist with monthly field and computer audits as directed by the Regional Supervisor Monitoring hours through Clock Shark each day Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you Keep your phone on you and be available 24/7 with assistance Supervise locators / handle personnel issues with assistance from management and HR (as needed) Timecard Review and approval Sunday evenings via email to the Regional Supervisor Coordination of vacation schedules Support team members with daily issues/concerns Maintain and boost morale with locators in the field Locate in areas that need assistance or troubled specific locates Determine the working hours of locators so that ticket volume can be managed. Assist with shooting difficult locates – “schedule and assist with Meet-up”. Responsible for equipment calibration and documentation of calibration. First level – damage/damage reports initial documentation Training new locators Support safety initiatives per company policy PERSONAL ATTRIBUTES: Self-motivated and able to learn quickly Team-oriented and have exemplary character Safety focused Strong Communication NORTHERN LIGHTS OFFERS: Competitive pay Paid Holidays and Vacation Time. Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance 401(k) Plan – with match! Northern Lights Locating and Inspection is an Equal Opportunity Employer. Qualifications JOB REQUIREMENTS Attention to Detail Willingness to Travel (75% +) Excellent troubleshooting and problem-solving skills. Expertise in the locating industry Ability to maintain a consistent teamwork mentality. Knowledge of Northern Lights policies. Good verbal and written communication skills. Able to pass a drug screen Must have a valid Driver’s License and the ability to obtain a DOT physical certification.

Responsibilities

The Area Supervisor is responsible for monitoring ticket volumes and supervising locate technicians to ensure efficiency and customer quality. They also assist with audits, manage personnel issues, and support team morale.