Position: Network Operations Center (NOC) Analyst
Location: Wilmington DE
Shift: Rotational (24*7 Support)
Work Model: Hybrid
We are seeking a detail-oriented and reliable Network Operations Center (NOC) Engineer. This role is ideal for candidates with at least two years of experience in technical service desk or network operations, who are familiar with monitoring tools and escalation procedures. The primary focus is on monitoring alerts, creating incidents, and ensuring timely escalation.

REQUIRED QUALIFICATIONS:

· Minimum 2 years of experience in a NOC, Technical Service Desk or IT monitoring role.
· Familiarity with ServiceNow or similar ITSM platforms.
· Basic understanding of network and application infrastructure.
· Basic troubleshooting skills (e.g., ping tests, connectivity checks).
· Ability to follow structured procedures and escalate issues appropriately.
· Strong communication and documentation skills.
· Willingness to work in a 24x7 rotational shift environment.

PREFERRED QUALIFICATIONS:

· Exposure to monitoring tools such as AppDynamics, Site Scope, Mulesoft, Riverbed, or Dynatrace.
· Experience working in environments with automated alerting and incident generation.

· Alert Monitoring & Incident Creation:
· Monitor multiple alert queues using tools
· Create and manage incidents following defined escalation procedures.
· Notify relevant support teams based on alert type and severity.
· Network Monitoring:
· Monitor network switches and routers using monitoring tools
· Handle auto-generated network incidents from systems and engage Major Incident Management team for escalation if required.
· Application & System Monitoring:
· Use monitoring tools for application-level alerts and system/server-level alerts.
· Confirm device connectivity via ping tests and include results in incident documentation.