NOC Engineer at hktservice

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Surveillance, Network Performance Monitoring, Fault Ticket Handling, Troubleshooting, Customer Service, Analytical Problem Solving, Voice Quality Assurance, Documentation, Collaboration, Cisco Certified Network Associate, Data Communication, Voice Communication, System Health Checking, Operational Procedures Development, Performance Improvement

Industry

Software Development

Description

Voice NOC Engineer is responsible for network surveillance, network performance monitoring and management of PCCW Global Voice networks. Your Role: Voice NOC Engineer is responsible for network surveillance, network performance monitoring and management of PCCW Global Voice networks. Member handles system planned work and ad-hoc outage coordination; perform daily routine checks, effective fault ticket handling to resolve the customers' concerns. Cooperate with Tier-2 and Tier-3 IP engineer to improve performance or resolve quality issue Handles customer trouble tickets, and performs first line support and troubleshooting. Conducts initial analysis, perform appropriate actions and works hand in hand with the Tier 2 and Tier 3 Support team, carrier partners, or switch vendor in order to resolve technical faults. Properly documents, tracks, and updates customers fault ticket status in timely manner. Share traffic statistics, and collaborate to internal Services team to improve performance or resolve quality concerns especially for critical/ sensitive customers. Cater carrier test requests from internal Service team – assures voice quality, correct calling number delivery, Post Dial Delay (PDD) are within benchmark; False AnswerSupervision (FAS) and other voice quality issues are checked. Perform proactive measures and system health and alarm checking for mobile and voice networks. Submit and document daily routine system utilization reports. Assist supervisors to develop operational procedures related to NOC organization functions. To succeed in this role: University Degree in Electronic/Electrical Engineering with 1 year experience in voicecommunication field, OR Voice related Certificate with 2 years relevant experience in Data and Voice communication field. Good knowledge in the operations of various data and voice network equipment Customer oriented, good initiative, self-motivated and able to work under pressure. Cisco Certified Network Associate (CCNA) is preferable Analytical problem solving skills with an ability to get to the root cause quickly Strong customer service orientation

Responsibilities

The Voice NOC Engineer is responsible for network surveillance and performance monitoring of PCCW Global Voice networks. This includes handling customer trouble tickets, performing troubleshooting, and collaborating with Tier-2 and Tier-3 engineers to resolve technical faults.