NOC Engineer at hktservice

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fault Management, Event Management, Network Troubleshooting, IP Network, Circuit Fault Diagnosis, Alarm Monitoring, Ticket System Management, Network Performance Review, CCNA, TCP/IP, BGP, VPN, MPLS, Routing, Switching, NMS

Industry

Software Development

Description

The NOC Engineer is responsible for first line maintenance during fault & event management. NOC engineer drive for timely identification & resolution of network andcustomer faults, as well as supporting the overall PCCW Global Network / Service Operations Center. Major Responsibilities Perform 7x24x365 round-the-clock front line duties in the PCCW Global Network / Service Operations Center Investigate network trunks and customer circuit alarms generated from the Network Management and Surveillance Alarm Monitoring Systems for PCCW Global IPNetwork Support Tier-1 maintenance and fault diagnostic on network fault and coordinate with Tier-2 or Tier-3 IP engineering team to arrange faulty resolution Troubleshoot on customer reported circuit fault; carry out diagnosis and testing for fault isolation Ensure customer service reports and enquires are managed promptly and provide periodical response. Run appropriated test for circuit fault troubleshooting and verify the performance Communicate with carriers and service partners, internal and external parties to drive for quick problem fixing and service restoration Update respective parties on the fault progress and take necessary action and escalation according to the predefined timeframe by NOC Management team Record down the remedy actions taken in the course of fault management, timelines of progress and reason of outage in the ticket system Conduct network and service review to drive for performance improvement Carry out Network / Service Operation Center routine jobs as per predefined procedures and work instructions from the NOC Manager Comply and act in accordance with PCCW Global Network Operation Center information security policy and PCCW Group policies on Personal Data Privacy Support Customer Operation / Change Request / Maintenance activity that coordinates with related party to conduct the customer request and provide promptly andperiodically response. Other related duties as assigned Job Requirement/Qualification/Skill - High Certificate / Degree holder or above in Electronic/Information Technology Engineering; OR- 1 - 3 years of direct telecom, networking or Internet Service Provider experience (strong technical education/training/aptitude will be considered in lieu of workexperience)- CCNA passed or other advanced technical/networking certifications- Above average technical knowledge accompanied by excellent trouble shooting skills- Basic knowledge of T1/T3, E1/E3, STM1 to STM16/ OC03 to OC192 / OTU4, TCP/IP, BGP, VPN, MPLS, routing/switching is desired- Proficient with standard network systems and software, i.e. NMS, Visio, Remedy, NetCool.- Good oral/written communications skills (clarity and conciseness)- Customer oriented good initiative, self-motivated and able to work under pressure- Proactive/self-motivated to follow direction, processes and procedures- Detail oriented and organized with the flexibility to manage multiple priorities effectively- Analytical problem solving skills with an ability to get to the root cause quickly- Strong customer service orientation

Responsibilities

The NOC Engineer provides first-line maintenance, focusing on timely identification and resolution of network and customer faults within the PCCW Global Network/Service Operations Center, performing 24/7 front-line duties.