Lumos is looking for full-time NOC Engineers – NOC Engineer I – Outage Management. Availability is across multiple shifts (1st, 2nd, and 3rd) and fully remote within Lumos’s Markets. If you have 2-5 years’ experience in a NOC at a telecommunications service provider who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!
Our NOC makes sure that Lumos’s technologies are optimized and performing 99.99% of the time. The NOC Engineer I – Outage Management plays a critical role making sure we meet that commitment across our Core and Access Broadband Networks to include Transport, IP, Voice, and Ethernet.
Employs deep telecommunications network experience and working knowledge of commonly used concepts, practices, and procedures to work as outlined in the Technology Skills Matrix (important - see requirements below) – ensuring the team is prepared to respond to outages, and works quickly to resolve them.
* 1st, 2nd, and 3rd Shift Opportunities Available*
1st Shift: 7am-4pm with one hour lunch.
2nd Shift: 3pm-12am with one hour lunch.
3rd Shift: 11pm-8am with one our lunch.

COMPANY SUMMARY

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.
We believe that the possibilities of tomorrow can’t be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, Lumos makes it faster.

OTHER EXPERIENCE & REQUIREMENTS

• 2-5 years’ professional experience in a NOC environment at a telecommunications provider required.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Vendor Certifications preferred:
• Salesforce.
• VC4.
• Power BI.
• Cisco: CCNA, 5501/9903/55A2/NX9K/NX5K
• Ciena 5142/5160
• Calix E7
• Zhone/MXK/MALC, ASR-1006/9001/9006/9010/9903
• Adtran TA5k.
• Proactive, independent, and ability to take initiative to keep on-task and on-target.
• Proficiency with Fiber Broadband and IP Network Technologies.

Knowledge, Skills, and Abilities Required

• Excellent interpersonal skills, as well as written and verbal communication skills.
• Exceptional customer service skills – demonstrated ability to work with an incredibly wide variety of teams, internal and external customers, internal and external service providers.
• Able to multi-task effectively and keep production on-track after outages are resolved.
• Demonstrated experience across the Technology Skill Matrix (see below).
• Strong Analytical Skills: the ability to gather and record data from a variety of sources and report on it

• Coordinates response on network outages with Voice, Video, IP, Transport, OSP Construction, and local Operations Engineers to ensure quick and thorough resolution.
• Performs event notifications to internal and external customers and Lumos leadership.
• Assists with third party ticket creation for off-net outages and escalations.
• Assists with network outage isolation and troubleshooting.
• Identifies chronic network issues and supports the team effort to resolve them.
• Identifies, diagnoses, and resoles problems affecting network performance escalations.
• Provides technical and analytical support to determine the root cause of network problems and implement action plans to resolve potential or active issues that affect the network.
• Triages and works tickets to find solutions that correct customer network issues and faults.
• Supports NOC colleagues during critical outages.
• Assists to Voice, Transport, IP, Broadband engineers Change Management teams.

• Performs other duties as assigned, including departmental and cross-functional projects.

  Knowledge, Skills, and Abilities Required

• Excellent interpersonal skills, as well as written and verbal communication skills.

• Exceptional customer service skills – demonstrated ability to work with an incredibly wide variety of teams, internal and external customers, internal and external service providers.
• Able to multi-task effectively and keep production on-track after outages are resolved.
• Demonstrated experience across the Technology Skill Matrix (see below).
• Strong Analytical Skills: the ability to gather and record data from a variety of sources and report on it.