NOC Engineer at I-TeleRAD

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Monitoring, Incident Management, TCP/IP, SNMP, DNS, DHCP, Windows Server Administration, Linux Server Administration, Centreon, Solarwinds, PRTG, ITIL v3/4, Customer Service, Technical Documentation, Privileged Account Management, Problem Solving

Industry

Hospitals and Health Care

Description

About this role We have an exciting opportunity for a Network Operations Engineer to join our National Operations Centre (NOC) team. The NOC Engineer is responsible for monitoring and managing impacts to critical business technology services, system performance and capacity, responding to and managing priority incidents, privileged account management, established system administration management, and supporting our after-hours IT Service team. In this role, you will play a pivotal part in collaborating with various IT teams, ensuring the delivery of high-quality services to the business, while striving for operational excellence. Please note this will be a permanent, full-time role based out of our Sydney CBD Office or Melbourne(Mount Waverley) Office. It will involve participation in a continuous shift roster - working 4 days on and 4 days off. The shift patterns will be made up of 2-day shifts from 7am-7pm and 2-night shifts from 7pm-7am. Some of your responsibilities will include and are not limited to * Monitoring and managing critical business services and systems, networks and infrastructure * Provide after-hours service desk support to users * Managing priority incidents for effected tiered services. * Identify and address issues before they affect business operations * Handle and administer privileged accounts securely What you’ll have done * Seasoned service desk analyst, NOC or equivalent experience (minimum 3 years), ideally in a continuous shift operations centre (24/7x365) * Managed or been included in priority incidents, where the objective is priority service restoration. * Strong technical knowledge of networking protocols such as TCP/IP, SNMP, DNS, DHCP, and other networking protocols * Strong problem-solving skills to identify and resolve issues quickly, including experience with major incidents * Familiarity with server operating systems (e.g., Windows, Linux) and basic server administration * Experience with technology service monitoring tools - systems, application, and networks such as Centreon, Solarwinds, PTRG desirable * Familiarity with IT service management tools and frameworks (ITIL v3/4) * Demonstrated experience in delivering exemplary support, customer service and training * Excellent documentation skills for keeping records of issues, resolutions, and operational procedures * Effective communication with the ability to work as part of a team, especially in a high-pressure environment where collaboration is essential to solving issues What we can offer you * 5 weeks annual leave * Opportunities to progress within I-MED’s continued growth and expansion * Being part of a team that makes a difference to the functioning of our ever-growing business * Experience in communicating with different areas of IT * Enjoy exclusive benefits including discounted private health insurance, salary packaging, Fitness Passport access, lifestyle and travel discounts, I-MED services for your family and employee wellbeing support. About Us I-MED Radiology Network is Australia and New Zealand’s largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures. Across Australia and New Zealand, we operate 240 clinics and perform approximately 7 million patient procedures each year, making us one of the largest providers of medical imaging in the world. At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging specialists in the world. That’s our vision, underpinned by our purpose - to help save lives and reduce uncertainty. We strive to be the provider of choice, providing answers to health questions and delivering high quality care and service to our patients and referrers, every time. At I-MED, we offer a dynamic and supportive work environment where your skills and expertise will be valued. You will have the opportunity to make a meaningful impact in the services we offer to our patients across ANZ while advancing your career. If you're looking for the next step in your career and are passionate about the delivery of excellence within healthcare services, apply today! With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care. Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.

Responsibilities

The NOC Engineer monitors and manages critical business technology services, system performance, and infrastructure to ensure operational excellence. Responsibilities include managing priority incidents, administering privileged accounts, and providing after-hours service desk support.