NOC Engineer II at FiberLight LLC

Allen, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Troubleshooting, Layer 1/2/3 Networking, VLAN Tagging, VLAN Encapsulation, BGP, OSPF, MPLS, DWDM, Linear and Ring Topologies, Ethernet, Routed Networks, MOP Review, Network Monitoring, Communication Skills, Diagnostics, Organizational Capabilities

Industry

Telecommunications

Description

Description This NOC Engineer II position is responsible for applying in-depth knowledge of the network and networking protocols, along with excellent communication skills, to troubleshoot all issues that arise. The primary function is to perform escalated network repair, execute tactical projects, and own overall network troubleshooting once alerted by the monitoring tool. Essential Job Functions Continuous monitoring and management of the FiberLight network to ensure alarm receipt and processing procedures are followed Generating and processing tickets for technical support and service Identifying alarms, raising requests, performing diagnostics of the problem, and dispatching as required to the appropriate Carriers or field service technicians Technical proficiency with layer 1, 2, and 3 networking Layer 2 technical proficiency with VLAN Tagging, VLAN encapsulation (Q-in-Q) Layer 3 technical proficiency with BGP, OSPF, and MPLS Updating and maintaining all database and circuit records. Conducting detailed MOP reviews to ensure minimal customer impact during scheduled maintenance Understanding, applying, and maintaining network standards as documented by Architecture & Engineering Performing these responsibilities in a high-pressure, short timeline environment, which includes managing and responding to aggressive customers Requirements Minimum 3 years of NOC experience required Telecommunications (or related field) experience preferred Flexibility to work any shift (days or nights). Shifts typically do not change once established Other Skills/Abilities Understanding of Linear and Ring topologies Understanding of Ethernet and Routed Networks DWDM experience preferred Strong verbal and written communication skills Good troubleshooting skills and methodologies Ability to identify risks/issues and develop recommendations for resolution Attention to detail with good organizational capabilities

Responsibilities

Responsible for continuous monitoring of the FiberLight network to identify alarms and perform escalated network repairs. The role involves executing tactical projects and managing technical support tickets to ensure minimal customer impact.