Damovo is looking for a Network Operations Engineer (m/f/d) with a strong focus on Cisco technologies. In this role, you will be part of an agile and collaborative team, working in an open and diverse environment. You will play a key role in ensuring the stability and efficiency of our customers’ network and UC infrastructures through proactive monitoring, troubleshooting, and incident resolution.

Key Responsibilities

• Technical processing and Coordinating with the customer to fulfill the incident management process
• Remote Managed Service Support Level 1-3. Providing initial incident response (level 1, 2 & 3), employing corrective actions, escalating issues where needed and generating event reports
• Supporting the field service organization during implementation within the framework of remote project support
• Close coordination with the service coordinators to ensure alerts are properly registered in the ticketing system, responses are timely and remediation statuses are communicated
• Providing operational services for the systems operated by Damovo for its own use
• Creation and maintaining the technical documentation database related to the network and UC systems
• Use of network monitoring solutions
• The product focus is on the UC/ ICT portfolio of the manufacturer Cisco and the 3rd party applications used in the operating environment

Experience and skills we value

• Completed vocational training, e.g., as a communications electronics technician or IT systems electronics technician, or a comparable qualification / professional experience
• Basic knowledge of current network technologies with a focus on UC technologies
• Experience in working with Microsoft and Linux operating systems
• Good communication skills and fluency in spoken and written English with good German skills (min. B1 level)
• Motivated to gain hands-on experience using novel technologies to manage complex systems

What we offer

• A dynamic and open working environment with a strong team spirit
• Exciting challenges in cutting-edge network and UC technologies
• Opportunities for professional growth and training in Cisco and other ICT solutions
• Flexible working arrangements and a company culture that values innovation and collaboration

Great reasons to work for Damovo

• Technical processing and Coordinating with the customer to fulfill the incident management process
• Remote Managed Service Support Level 1-3. Providing initial incident response (level 1, 2 & 3), employing corrective actions, escalating issues where needed and generating event reports
• Supporting the field service organization during implementation within the framework of remote project support
• Close coordination with the service coordinators to ensure alerts are properly registered in the ticketing system, responses are timely and remediation statuses are communicated
• Providing operational services for the systems operated by Damovo for its own use
• Creation and maintaining the technical documentation database related to the network and UC systems
• Use of network monitoring solutions
• The product focus is on the UC/ ICT portfolio of the manufacturer Cisco and the 3rd party applications used in the operating environmen