NOC Engineer at Syngenta Group

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Troubleshooting, TCP/IP Protocol Suite, Incident Management, ITIL, DHCP, DNS, Network Management Systems, Triage And Analysis, Stakeholder Management, SLA Management

Industry

Farming

Description

Company Description About Syngenta At Syngenta Group, we're a global community of 56,000 innovators across 90 countries, united by a 250-year legacy of agricultural excellence. As the world's most local agricultural technology partner, we create tailor-made solutions that transform farming while protecting our planet, driven by our commitment to innovation, ethics, and integrity. Through our inclusive environment and diverse perspectives, we pioneer breakthrough solutions for farmers, society, and future generations. Join our worldwide teams of agricultural pioneers in creating a more resilient and equitable food system for all. Job Description At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, Syngenta’s Hiring Team is seeking a Hybrid NOC Engineer in Budapest, Hungary. As a NOC Engineer, you will be responsible for the operational health of Syngenta's network while getting hands-on experience with technical issues. You will be the first line receiving operational and technical issues related to the network and will drive resolution through completion. The scope of this will vary day to day, and you will be expected to troubleshoot issues, engage with service providers when their service is impacting ours, escalate issues to L2 when required, work with stakeholders or site contacts, and perform other related network tasks. The contract is for a 1 year fixed term period. Accountabilities: Provide triage and analysis of network incidents Resolve basic network incidents and requests End-to-end incident management, bringing in additional skilled resources as required Follow standard procedures for proper escalation of unresolved issues to the appropriate 3rd parties Take ownership of issues reported and seeing problems through to resolution Provide timely updates to stakeholders or incident manager during incidents Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing Liaise with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs Proactively identify, engage, and act on situations where “things could be better” Collaborate with L2 Operations & Engineering teams and 3rd party carriers Assist with on-going maintenance of inventory information and updates of our internal Knowledge Base systems Fulfillment of DHCP & DNS requests Ensure all issues are properly logged and updated accordingly Qualifications BA/BS degree in Computer Science or related IT field or equivalent practical experience Fluent English language knowledge 1+ years of relevant experience in multinational environment Demonstrated basic network troubleshooting skills such as pings, traceroutes, etc. Basic understanding of the TCP/IP protocol suite (protocols, ports etc.) Ability to prioritize incidents, escalate to service owners or third-party providers, manage stakeholders, and minimize disruption on business or IT operations in a short time frame Excellent analytical and troubleshooting skills Basic understanding of ITIL and its principles such as event, incident, problem, and change management Organizational skills to manage multiple priorities at one time while meeting deadlines Additional Information What We Offer An environment where every voice matters, professional growth is encouraged, and work-life balance is prioritized. Comprehensive benefits package tailored to your location along with learning and development opportunities, wellness programs, employee assistance programs, and additional benefits in accordance with local practices. Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Responsibilities

The NOC Engineer is responsible for the operational health of the network, serving as the first line of support for technical issues. Key duties include triaging incidents, managing end-to-end resolution, and collaborating with L2 teams and third-party service providers.