JOB DESCRIPTION:

We are looking for a NOC Level 1 Engineer to monitor and support our network and IT infrastructure. This is a shift-based role involving 24×7 operations, where you will be the first line of defense in identifying, escalating, and resolving network and system-related issues.

REQUIRED QUALIFICATIONS:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field.
• 0–2 years of experience in IT support or NOC operations.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, firewalls).
• Familiarity with Windows/Linux operating systems.
• Ability to use monitoring and ticketing tools.
• Willingness to work in rotational shifts including nights, weekends, and holidays.

PREFERRED QUALIFICATIONS:

• Industry certifications such as CCNA, CompTIA Network+, or equivalent.
• Exposure to cloud environments (AWS, Azure, or GCP) is a plus.
• Basic scripting knowledge (Shell, PowerShell, or Python) is an advantage.
• Previous experience in an ISP, data center, or enterprise IT environment.

SOFT SKILLS:

• Strong attention to detail and analytical thinking.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Good documentation and reporting habits.

• Monitor servers, networks, and systems via monitoring tools (e.g., Dynatrace, SolarWinds, etc).
• Respond to alerts and incidents; escalate issues to Level 2/3 support or relevant teams as necessary.
• Perform basic troubleshooting of network outages, connectivity issues, and system alarms.
• Log all incidents, events, and actions accurately in the ticketing system (e.g., ServiceNow, Jira).
• Follow standard operating procedures (SOPs) for incident management and escalation.
• Perform health checks and routine tasks such as log review, backups verification, and hardware status checks.
• Assist with patching and software updates under supervision.
• Communicate effectively with internal teams and external customers regarding incidents and resolution progress.
• Maintain shift handover documentation and reports.