JOB SUMMARY:

We are seeking a dedicated and proactive NOC L1 Support Engineer to join our team. The ideal candidate will be responsible for providing first-level support for our network operations, ensuring smooth and efficient IT services, and handling incident management in a timely and effective manner. This role will require experience with Active Directory, system monitoring, end-user support, and ticketing systems.

KEY REQUIREMENTS:

• Proven experience in NOC or IT support roles, particularly with L1 support.
• Hands-on experience with Active Directory management, including user account creation, group policies, and permissions.
• Familiarity with system monitoring tools and techniques to ensure system uptime.
• Strong experience in end-user support, resolving IT-related issues efficiently.
• Proficient in using ticketing systems (e.g., ServiceNow, Jira) for tracking and managing incidents.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to prioritize tasks effectively.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

PREFERRED SKILLS:

• Basic understanding of networking concepts (DNS, DHCP, VPN).
• Experience with server administration and troubleshooting.
• ITIL certification or equivalent experience is a plus.

• Monitor and maintain network and system performance, including proactively identifying and resolving issues.
• Provide first-line support for end-users, addressing technical issues via phone, email, or ticketing system.
• Manage Active Directory user accounts, permissions, and group policies.
• Utilize system monitoring tools to track and report on system health, ensuring maximum uptime.
• Troubleshoot, escalate, and resolve issues based on severity and priority, ensuring SLA adherence.
• Collaborate with internal teams to ensure the continuous improvement of IT operations.
• Maintain accurate documentation of incidents, issues, and resolutions within the ticketing system.
• Provide basic training and guidance to end users as needed.