EDUCATION & CERTIFICATIONS

• Bachelor’s degree in Networking, Telecommunications, or equivalent
• Certifications: CCNA required; ITIL or CCNP preferred

EXPERIENCE

• Minimum 3–5 years in NOC or network operations, including 1–2 years in leadership roles

TECHNICAL SKILLS

• Proficient in IP/MPLS, SD-WAN, BGP, OSPF, VLAN
• Familiarity with monitoring/ticketing tools like LibreNMS, PRTG, Zoho Desk, or similar platforms
• Knowledge in log analysis, packet tracing, and root cause investigations
• Experience with ZTE GPON configurations, provisioning, and diagnostics
• Familiarity with the ZTE NGT platform and network service orchestration
• Understanding of DWDM transmission systems, fibre optics, and ZTE OTN equipment
• Ability to coordinate fault isolation and recovery in ZTE optical network elements

SOFT SKILLS

• Excellent leadership, analytical, and communication skills
• Strong command in SLA management, incident handling, and team development