NOC Operations Manager (Remote) at Jobgether

, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational leadership, IT operations management, Network operations, Troubleshooting, Problem-solving, ITSM, Cisco, Aruba, System administration, Cyber security, Network engineering, KPI management, SLA management, Strategic planning, Communication skills

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a NOC Site Operations Manager - REMOTE. In this role, you will have the opportunity to provide operational leadership to multiple IT operations teams across various locations, ensuring effective service delivery and coordination. Your leadership will directly impact the efficiency and performance of IT operations, enabling teams to achieve and exceed contractual service levels. You will manage workforce direction, oversee technical processes, and utilize your extensive experience to drive improvement initiatives. If you have a passion for managing operations in a complex environment and excel in strategic problem-solving, this role may be for you. \n Accountabilities Oversee multiple IT operations teams consisting of system admins, cyber security analysts, and network engineers. Manage and report on operational network statistics including KPIs, SLAs, and EOL configuration. Resolve issues that affect change scope, schedule, and quality. Coordinate Tier 2 and Tier 3 support with the Network Integration team. Participate in operational briefings to provide situational awareness and status. Requirements Bachelor’s Degree in a related field or equivalent experience. 12+ years of experience in managing remote operations centers. Strong technical knowledge of networks and IT systems. Excellent troubleshooting and problem-solving skills. Thorough understanding of ITSM best practices. Experience with Cisco and Aruba network equipment. DoD Secret Level Clearance required. Exceptional communication skills. Benefits 401K with company match. Comprehensive health and wellness packages. Paid education and certification opportunities. Flexible work weeks to encourage work/life balance. Generous paid leave and holiday policies. Cutting-edge technology and resources. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

The NOC Operations Manager will provide operational leadership to multiple IT teams, ensuring effective service delivery and performance against contractual service levels. Responsibilities include managing network statistics, overseeing technical processes, and coordinating Tier 2 and Tier 3 support.