COMPANY OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

KEY PERSONAL SKILLS:

• Self motivated with the ability to work alone when required.
• Ability to function as part of a team.
• Ability to operate calmly in pressurised situations with the skills to address and prioritize multiple issues.
• Well organised
• Resourceful
• Excellent customer facing skills.

KEY REQUIREMENTS:

• Norwegian citizenship or is living at least 10 years in Norway.
• Nothing to prevent security clearance to Confidential.
• Ability to speak, write and communicate clearly in English and Norwegian.
• NOC or support/help desk experience.
• Some level of Core and/or transmission network knowledge is desirable.
• Technically skilled and/or interest, preferable with a IT/Telecommunication background and/or education,
• Ability to operate according to service level agreements.

TRAVEL REQUIREMENTS

None

• Monitor Nodnett transmission, base station, control room and core network elements using developed tools.
• Identify and interpret alarms and comprehension of alarm impact.
• Ability to prioritise alarms and incidents and act accordingly.
• Provide first line investigation support on customer faults received.
• Operate daily within a structured ITIL framework.
• Understand and operate within clearly defined SLA (service level agreements) agreements.
• Escalate faults to second line support, providing the necessary detail.
• Maintain good working relationship with customers whilst showing knowledge and competence.
• Provide support to field technicians.
• Understand escalation and emergency procedures and when to invoke them.
• Log ticket information clearly and update regularly.