Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.

ABOUT THE ROLE

As a NOC Operator, you play a crucial role in ensuring the smooth functioning and reliability of our products and services. Operating within our dynamic and fast-paced environment, you will be responsible for monitoring, maintaining, and troubleshooting to minimize downtime and maximize efficiency. Your expertise and your proactive approach to problem-solving will be essential in maintaining the high standards of service our customers expect.

WHAT YOU’LL DO

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• Work to ensure the functionality and quality of our products, which means keeping track of and resolving issues, including API disruptions, transaction failures, and unsettled deposits

• Detect, analyze, and resolve potential problems using monitoring graphs, tools, and logs to identify abnormalities in system performance or errors
• Implement effective remedies for identified issues, whether through direct fixes, workarounds, or escalating complex problems to the appropriate teams or departments
• Provide support for incident response, including identifying issues in real time, mitigating risks, and ensuring seamless recovery
• Optimize the use of existing tools to enhance monitoring and troubleshooting processes, continuously identifying opportunities to improve internal workflows and streamline operations for greater efficiency
• Utilize your strong SQL knowledge to write and optimize queries
• Work on a 24/7 schedule

SHAPE YOUR ROLE AND MAKE AN IMPACT

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English