NOC Specialist
at Rogers Communications
Toronto, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 27 May, 2024 | Not Specified | 01 Mar, 2024 | 5 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
The network operation center is the customer advocacy headquarters that ensures all Rogers’s services are delivered effectively and efficiently while maintaining the highest Quality of Service for our customers. The NOC specialists are technological talented leaders that will be directly involved with proactively minimizing customer service impact. To accomplish this goal, they will utilize automation tools and applications to reduce operational iterations. In turn, the efficiencies gained will allow the specialist to be engaged in more cutting edge and innovative initiatives such as AI, ML, Cloud, 5G, Edge computing and others.
Responsibilities:
- Drive and manage service-related incidents to Resolution reducing incident MTTR and improving customers’ experience
- Troubleshoot and restore Rogers Access Network incidents, Wireless and Wireline including HFC, 2G, 3G, LTE, 5G and IP Network technologies
- Effective ticket Management related to Access Network incidents and Change activities
- Monitor Incident TTR and escalate if exceedingly SLA as defined in IM Policy
- Liaise with engineering and Ops to optimize existing automation, correlation, and processing of network element alarms
- Identify new automation opportunities based on data-driven analysis
- Liaise with other Engineering teams for ongoing projects and roadmap planning of cutting-edge technology
- Identify continuous process improvement initiatives that will reduce manual intervention and handoffs between departments
- Consistently review service tools and performance reports to identify areas of service performance opportunities
- Create and maintain documentation relevant to FTR initiatives such as Method of Diagnostics and Resolution, collaborate with TAC and Engineering teams for knowledge sharing opportunities
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT Software - Network Administration / Security
Information Technology
Graduate
Proficient
1
Toronto, ON, Canada
