Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:
Rogers is seeking a NOC Specialist, Core and Enterprise IP responsible for the Tier 3 Operations located in the epicentre of Rogers Core Networks. Reporting to the Manager of the Enterprise and Core Data NOC at the Rogers Park Brampton Campus, the main job function includes Incident Management of network events affecting Rogers customers and services.
This position requires working in a 24x7 work environment.As part of the recruitment process, successful candidates will be required to complete criminal and credit background checks.

What you will be doing:

• Analyzing complex incidents with advanced tools and cutting-edge technology
• Developing and mapping out service level diagnostic workflows for logic in automation
• Mapping out end to end service flows for detailed triage and diagnostics at an elevated troubleshooting thought process
• Provide Tier 3 centralized operations for Rogers Core Data networks and services supporting residential and business customers 24X7X365
• Working with advanced network telemetry to build KPI use cases for effective trend analysis
• Lead incidents to resolution collaborating directly with the appropriate internal/external support groups, ensuring all customer and Network MTTR’s and SLA’s are met
• Engaging in continuous improvement through change and incident forums
• Monitor change control activities to ensure all planned network events are transparent as possible to the end customer
• Requires holistic understanding of the Rogers network and a strong technical capability to assess impact to services and customers
• Execute the Network Notification process to ensure communication of all Critical, Severe, or Major network customer impacting events and threats to appropriate stakeholders
• Active on disaster recovery/pre-plan implementation and tabletop exercises
• Develop and document any department procedures needed for troubleshooting

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position) Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 303975
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Technology

What you will be doing:

• Analyzing complex incidents with advanced tools and cutting-edge technology
• Developing and mapping out service level diagnostic workflows for logic in automation
• Mapping out end to end service flows for detailed triage and diagnostics at an elevated troubleshooting thought process
• Provide Tier 3 centralized operations for Rogers Core Data networks and services supporting residential and business customers 24X7X365
• Working with advanced network telemetry to build KPI use cases for effective trend analysis
• Lead incidents to resolution collaborating directly with the appropriate internal/external support groups, ensuring all customer and Network MTTR’s and SLA’s are met
• Engaging in continuous improvement through change and incident forums
• Monitor change control activities to ensure all planned network events are transparent as possible to the end customer
• Requires holistic understanding of the Rogers network and a strong technical capability to assess impact to services and customers
• Execute the Network Notification process to ensure communication of all Critical, Severe, or Major network customer impacting events and threats to appropriate stakeholders
• Active on disaster recovery/pre-plan implementation and tabletop exercises
• Develop and document any department procedures needed for troubleshootin