Job Description

Roles & Responsibilities

Role Summary:

Seeking a proactive Monitoring & Support Engineer to manage alerts, incidents, and basic server/network checks.

The candidate will handle infrastructure monitoring, incident response, documentation, and ensure timely communications, while also assisting in basic server and AD-level tasks.

Key Responsibilities:

• Monitor alerts across tools and take appropriate action (e.g., node restarts, false positive filtering).
• Respond to and resolve incidents within SLA timelines.
• Manage ticket lifecycle: reassignment, resolution, and closure.
• Perform basic Windows server checks: failover, services, utilization.
• Assist with user/group management via AD and Exchange.
• Maintain updated SOPs, trackers, and incident documentation.
• Communicate critical incidents (P1/P2) clearly within timelines.
• Follow professional email and phone etiquette during escalations.

Desired Candidate Profile

Required Skills:

• Basic server admin (Windows), networking, and clustering knowledge.
• Familiarity with application monitoring and error code interpretation.
• Working knowledge of Active Directory and Exchange.
• Strong English communication (written and verbal).
• Good documentation, stress handling, and decision-making skills.
• Perform Linux server health
• Troubleshoot Linux-related alerts, service failures, and performance degradation.
• Execute basic Linux administration tasks using shell commands.
• Monitor and validate cluster/failover status where applicable.
• Support patch validation and server operational checks.

Preferred Certifications:

• CompTIA Server+, Network+
• Microsoft MCSA / MCSE
• ITIL Foundation

Employment Type

• Full-time
•