An extraordinarily talented group of individuals work together every day to drive TNS’ success, from both professional and personal perspectives. Come join the excellence!
Overview
We are currently looking to recruit a NOC Support Engineer to join our growing global team. As part of the Global NOC support team, you will be responsible for providing technical support to TNS financial services product offerings. Working closely with the broader NOC team and closely with our technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network. Being a part of the TNS FinTech division there will be opportunity to expand and further develop your knowledge and skills across a variety of TNS service and product offerings.
Responsibilities
Responsibilities:

Essential responsibilities include:

• Manage and resolve assigned incident tickets
• Support customer incident management bridges and calls
• Support Major Incident Management and fault resolution
• Support Problem Management and root cause analysis
• Become a SME on supported products and services
• Production and update of service documentation
• Support PCI compliance
• Support Disaster Recovery activities
• Provide training, knowledge transfer and ongoing support to TNS

global FinTech analysts
Experience / Qualifications:

Required:

• 5+ years experience in a network operations environment supporting a low latency global IP network, within Financial Service
• 5+ years experience supporting global managed hosting / server environments
• Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches
• Cisco IOS, JunOS and Arista experience and familiarity with TAC case management and escalation process
• Multicast market date and FIX order routing troubleshooting experience
• Routing protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP)
• Network Address Translation experience
• MPLS experience
• Direct experience troubleshooting and supporting financial markets and applications
• Solid written and verbal skills
• Direct customer service experience required
• Flexibility around working hours in support of business requirements (may include bank holiday working etc)
• Able to work 24x7 shift pattern
• For this role,we anticipate paying $37 - $45 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)

Essential responsibilities include:

• Manage and resolve assigned incident tickets
• Support customer incident management bridges and calls
• Support Major Incident Management and fault resolution
• Support Problem Management and root cause analysis
• Become a SME on supported products and services
• Production and update of service documentation
• Support PCI compliance
• Support Disaster Recovery activities
• Provide training, knowledge transfer and ongoing support to TN

Working on a shift rotation providing 24 x 7 operational support, you will be responsible for:

• Monitor TNS’s various event management systems, monitor the Service Operation’s email inbox and respond to inbound telephone calls to TNS Network Operations.
• Raise incident tickets on the TNS Incident Management ticketing system
• Provide first level problem determination/triage for all incidents. Follow runbooks.
• Engage NOC engineers on incidents to see the incident through to successful resolution.
• Interface with client, vendors, market participants, and financial exchanges.
• Work as part of a global team that provides 24x7 Service Desk coverage on a rotation basi