JOB SUMMARY

Is it time you unlocked your potential?
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

ABOUT THE ROLE

As NOC Team Lead, you’ll take overall responsibility for a team of six analysts and bring a passion for delivering outstanding service to both stakeholders and customers. You’ll work closely with the NOC Manager to drive forward the strategic direction and roadmap, always looking for opportunities to improve and evolve how we operate.
You’ll play a key role in supporting your team’s growth, helping them access learning and development opportunities that build the skills SLC needs for the future.
In this role, you’ll be at the heart of critical service delivery—overseeing overnight batch processes for finance and management information systems, monitoring core services, logging and escalating incidents, managing leaver removals, and much more.
Please note this role will include a mix of day and night shifts.