ABOUT EVGO:

EVgo (Nasdaq: EVGO) is one of the nation’s largest public fast charging networks for electric vehicles. Our mission is to expedite the mass adoption of electric vehicles (EVs) by creating a convenient, reliable, and affordable EV charging network that delivers fast charging to everyone. EVgo’s owned and operated charging network is growing rapidly, and we’re working to triple our network size by 2025. We partner with multiple stakeholders including automakers; fleet and rideshare operators; retail hosts such as grocery stores, shopping centers, restaurants, gas stations, and more to make our vision of Electric for All a reality. The EV industry is one of the fastest growing industries in the country. Join us as we charge forward into an all-electric future. Software is an integral part in realizing this vision and we are hiring a software manager to play a leadership role shaping our future.

POSITION SUMMARY:

The Field Operations Technician is the first point of contact for technical support of EVgo’s EVSEs network. You will work on the team that manages operation, maintenance modification testing and troubleshooting of EVgo network of chargers. EVSE calls are high volume and escalated according to technical issues. Field Operations also assist with installation partnering cross-functionally.

QUALIFICATIONS:

• 2-5 years’ experience in coordination/dispatch of field resources.
• Two-year college degree, or equivalent, in electronics, computer science, information systems.

DESIRED SKILLS:

• Ability to work flexible shifts; 20% local travel
• Flexibility to be scheduled during all network hours.
• Excellent communication and customer service skills.
• Strong computer, scientific and organizational skills.
• Outstanding problem-solving, analytical and interpretive skills.
• Capable of working independently or in a team environment
  For job positions in CA, CO, and NYC, the estimated salary range for a new hire in this position is $76,500.00 USD to 93,500.00 USD. Actual salary may vary depending on job-related factors, including knowledge, skills, experience, and location. In addition to a competitive base salary, discretionary target cash bonus, and restricted stock units (subject to Board Approval). EVgo offers a comprehensive benefits package including health, life, and disability insurance, unbounded paid time off including parental leave, and a 401(k)

• Troubleshoot, test, repair and service technical equipment in the field.
• Provide support for hardware and software malfunctions identifying root cause, and implementing the appropriate solution.
• Escalate more complex or specialized service requests and incidents to the relevant teams or department; tracking and ownership to ensure problem resolution.
• Deploy hardware and software understanding business requirements and technology standards.
• Determine and execute tasks to support the charger life cycle using accurate reporting.
• Participate in project and installation tasks for accurate operational outcomes.
• Manage vendors to determine status of assigned dispatches and resolution.
• Serve as a point of contact, answering emails, telephones and directing tickets to the proper resources.
• Proactive at removing barriers that delay response or repair times.
• Communicate effectively between departments; customer care, marketing, engineering, etc. providing support or routing information.
• Maintain constant visibility to and track tickets communicate with assigned technicians throughout shift.
• Generate reports and update database.
• Observe data Integrity (i.e. data collection, updates and record keeping on Customer/Charger issues, Maintenance, tickets and alerts).