Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking a NOC Technician II in Greenville , SC ready to take the next steps in their wireless career.

REQUIRED SKILLS

• Ability to travel as needed (~15%).
• Strong attention to detail with a commitment to completing projects thoroughly and efciently.
• Excellent verbal and written communication skills, with a passion for mentoring and developing technical staf.
• Hands-on experience in diagnosing and resolving RF, network, and system issues in both ofce and feld settings.
• Profciency in computer applications, including Windows, Microsoft Ofce, Visio, and iBwave platforms.

EXPERIENCE

• Minimum of 4 years of experience in monitoring, analysis and remediation of RF systems, DAS, and 5G networks.
• Fiber/Passive DAS, and WLAN systems.

EDUCATION

A+, Security +, Network +, Server +, or equivalent accredited certifcations/degree are a plus.

• Monitor, troubleshoot, and resolve issues related to DAS and 5G infrastructure, ensuring compliance with established SLAs.
• Respond dynamically to system alerts and alarms, conducting level one and two troubleshooting to maintain network integrity.
• Create, manage, and close trouble tickets for incidents, ensuring accurate documentation and timely resolutions.
• Conduct trend analysis on network performance metrics and alarms to identify areas for improvement.
• Support feld technicians remotely by providing troubleshooting guidance and technical expertise.
• Audit and maintain the inventory of DAS and 5G equipment, ensuring up-to-date confgurations are refected in the monitoring system.
• Collaborate with vendors and OEMs for efective maintenance and support of all DAS and 5G-related equipment.
• Assist in maintaining frewalls and demarcation points for enhanced system monitoring and security.
• Mentor and train regional technicians in the efective use of ticketing tools and best practices for incident resolution.
• Process and execute Return Merchandise Authorization (RMA) for faulty equipment and track spare parts inventory.
• Assist in asset management and ensure all equipment is accounted for and properly maintained.