NOC Technician Tier I at DAIOHS U S A INC

, Negros Occidental, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Monitoring, Troubleshooting, IP Networking, VPNs, Routing Protocols, VLAN Trunking, Switching Architectures, Ticketing Tools, Windows, Linux, Virtualization, Communication, Root Cause Analysis, SLA Management, Documentation, Shift Work

Industry

Description

Overview We are searching for a highly motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast-paced environment and delivers results with confidence, collaboration and determination. Our ideal candidate thrives in an innovative and agile environment, is an enterprising person who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role includes managing training programs, monitoring quality metrics, and implementing continuous improvement measures to ensure optimal operational performance. The NOC Training and Quality Specialist will collaborate across departments to develop robust training and quality processes that drive team success. Responsibilities Monitor network and service infrastructure for outages and performance issues Respond to support tickets, calls, and emails professionally and within SLA timelines Support field technicians via phone and provide clear user instructions as needed Use and maintain internal tools and documentation (knowledge base, FAQs, Wiki, etc.) Troubleshoot hardware, software, and network issues with a focus on timely resolution Accurately document troubleshooting steps, outcomes, and system status Escalate issues when necessary while maintaining ownership through resolution Reduce recurring issues through thorough root cause analysis Prioritize time and workflow to deliver consistent, high-quality customer service Log time and expenses accurately and submit according to established deadlines Provide coverage during weekends and holidays as part of a rotating shift schedule Identify process improvement opportunities and contribute to solutions Consistently maintain a reliable work schedule Perform additional duties as assigned Qualifications CompTIA Network+ certification or equivalent hands-on networking knowledge Experience in a Network Operations Center supporting critical systems and applications Familiarity with IP networking (IPv4, subnetting, NAT/PAT, TCP/IP, DNS, DHCP) Experience with VPNs (IPsec, L2TP, PPTP, SSL/TLS, GRE) Basic understanding of routing protocols (BGP, OSPF) and VLAN trunking (802.1q) Operational knowledge of switching/routing architectures and network redundancy (VRRP, HSRP) Exposure to network monitoring and ticketing tools (e.g., SolarWinds, Zabbix, Jira, ConnectWise) Experience with Windows and Linux environments; VMware or virtualization tools a plus Strong diagnostic and troubleshooting skills with attention to detail Effective communicator—both written and verbal Demonstrated ability to work in fast-paced, customer-facing environments Adaptability to changing priorities and evolving technology Passion for learning and delivering quality service Team-oriented with a strong sense of accountability and initiative Required Skills Virtualization tools, SolarWinds, Network Monitoring Years of Experience Needed 3

Responsibilities

This role involves monitoring network and service infrastructure for issues, responding to support tickets, and troubleshooting hardware, software, and network problems to ensure timely resolution. Responsibilities also include maintaining documentation, escalating issues when necessary, and reducing recurring problems through root cause analysis.