INTRODUCTION:

Accordwest believes ‘Every Story Matters’, not just for our clients, but for our employees as well.
Are you an allied health professional with a passion for service design and system improvement? This leadership role offers a rare opportunity to drive evidence-based, client-centred enhancements across our Homelessness programs.
You’ll lead two experienced leaders who oversee multidisciplinary teams delivering youth crisis accommodation and adult/family homelessness support. Working closely with the Executive Manager of Programs and CEO, you’ll be empowered to improve service design and shape service delivery and ensure alignment with best practice.
If you’re ready to make a real difference in the lives of vulnerable people by improving how services are designed and delivered, support your team to be the best they can be then this role is for you.

DESCRIPTION:

About Accordwest
Located and servicing people across the coastal and inland regions of the Southwest, the Gnaala Karla Booja of the Noongar nation, Accordwest is a not for profit (NPO) with a passion for helping our clients become more engaged, connected, and resilient, so they can go on to live strong, independent, and meaningful lives.
This Opportunity
The Manager Homelessness Services provides high quality program development, team collaboration and leadership across Homelessness Services. The role is responsible for overseeing the operational management, strategic development, program design and delivery, and engagement for the service delivered across the South-West Region.
It’s a role that’s grounded in community, connection, and care.
But this isn’t just about managing programs. It’s about building strong, meaningful partnerships with community groups and organisations that share our values and vision. It’s about creating a culture where your team feels supported, empowered, and inspired to grow. And it’s about leading with heart, ensuring our services are not only effective, but also compassionate, trauma-informed, and tailored to the real needs of the people we serve.
We’re looking for someone who can see the big picture while nurturing the people who bring it to life. Someone who’s ready to roll up their sleeves, build lasting relationships, and lead with purpose and integrity.
If you believe in the power of community, collaboration, and compassion, and you’re ready to lead a team that shares your passion - this is your opportunity to create lasting impact.

Key Role Responsibilities

• You’ll lead the strategic direction and day-to-day operations of our homelessness services, ensuring they are responsive, innovative, and grounded in best practice - ensuring every program is meeting the needs of the people we serve.
• You’ll be a connector - building strong, collaborative relationships with community organisations, government agencies, and First Nations communities. Your ability to engage and influence will help strengthen our impact and expand our reach.
• You’ll nurture a positive, professional culture within your team. Through coaching, mentoring, and development planning, you’ll empower employees to grow, thrive, and deliver their best work in a supportive, trauma-informed environment.
• You’ll bring a creative and strategic mindset to program design - identifying opportunities for innovation, service expansion, and community development initiatives that align with Accordwest values and goals.
• You’ll ensure our services meet all contractual, compliance, and quality standards. From reporting and budgeting to risk management and evaluation, you’ll keep everything running smoothly and transparently.
• You’ll lead with data and insight - developing meaningful ways to measure outcomes, track impact, and continuously improve how we support people experiencing or at risk of homelessness.

You’ll collaborate across the organisation, contributing to strategic planning, funding submissions, and sector advocacy. Your voice will help shape the future of our services and the broader homelessness response in the region.
Essential Requirements
Tertiary qualification in an Allied Health profession and current (practicing or non practicing) registration, practicing or non practicing. Social Workers registered with AASW also encouraged to apply.
Demonstrated experience in service design, in particular Youth services.
Demonstrated experience with strategic and operational planning.
Demonstrated experience working with people with complex needs including homelessness, mental health, trauma, disability, substance use and/or financial disadvantage.
Demonstrated experience using high-level clinical and case management skills.
Demonstrated experience in trauma informed practice delivery.
Demonstrated experience leading teams.
Demonstrated experience in community engagement activities.
Highly Desirable
Further studies in business, strategy or leadership would be well regarded.
Professional memberships (as determined by the employee)

SKILLS AND EXPERIENCES:

How to Apply
Please submit your resume and a covering letter addressing your experience in relation to the Key Role Responsibilities. Only shortlisted candidates will be contacted.
Applications will be held for a period of 3 months - after this time applicants are encouraged to re-apply.
Each of our employees bring a diversity of skills, experience, and open enthusiasm to listen, learn and build on the vision of Accordwest. We are committed to building a diverse and inclusive workforce and encourage people from all backgrounds and abilities to apply.
If you need further information or a copy of the Position Description, please contact recruitment@accordwest.com.a

• You’ll lead the strategic direction and day-to-day operations of our homelessness services, ensuring they are responsive, innovative, and grounded in best practice - ensuring every program is meeting the needs of the people we serve.
• You’ll be a connector - building strong, collaborative relationships with community organisations, government agencies, and First Nations communities. Your ability to engage and influence will help strengthen our impact and expand our reach.
• You’ll nurture a positive, professional culture within your team. Through coaching, mentoring, and development planning, you’ll empower employees to grow, thrive, and deliver their best work in a supportive, trauma-informed environment.
• You’ll bring a creative and strategic mindset to program design - identifying opportunities for innovation, service expansion, and community development initiatives that align with Accordwest values and goals.
• You’ll ensure our services meet all contractual, compliance, and quality standards. From reporting and budgeting to risk management and evaluation, you’ll keep everything running smoothly and transparently.
• You’ll lead with data and insight - developing meaningful ways to measure outcomes, track impact, and continuously improve how we support people experiencing or at risk of homelessness