ABOUT THE M GROUP

At The M Group of Companies, we believe in creating strong communities by investing in people, places, and potential. As a diversified real estate and property management organization, we’re proud to foster a workplace where integrity, support, and meaningful impact thrive.
When you join our team, you become part of a dependable group of professionals who care deeply about the work we do and the communities we serve. We’re committed to your growth and well-being, offering a collaborative environment that values respect, steady leadership, and doing the right thing together.
Whether you’re building your career or bringing years of experience, we invite you to grow with us and help shape the future of property, people, and possibility.

POSITION OVERVIEW

The Non-Profit Property Administrator supports the daily operations and administration of non-profit/co-operative residential properties. This full time role provides front-line tenant support, coordinates with internal departments and community stakeholders, and ensures compliance with social housing guidelines and procedures. The Administrator handles tenant inquiries, processes documentation, assists with rent-geared-to-income (RGI) and market rent applications and maintains accurate records in both digital and paper-based formats.

QUALIFICATIONS & SKILLS

• 2 – 3 years of experience in property administration, facilities support, or related administrative role, ideally in social housing or the non-profit sector.
• ONPHA RGI training (or willingness to obtain); additional courses or certificates in Legal Administration, Conflict Resolution, or Accounting considered an asset.
• Knowledge of Ontario’s Residential Tenancies Act (RTA), rent-geared-to-income (RGI) guidelines, and social housing frameworks.
• Strong communication, organizational, and documentation skills with attention to detail, discretion, and professionalism.
• Conflict resolution and crisis management skills; knowledge of community supports, and housing systems is an asset.
• Proficiency with Microsoft Office (Outlook, Excel, Word); experience with Yardi or other property management software preferred.
• Demonstrated ability to multitask, resolve conflicts, and work both independently and collaboratively.
• Technical aptitude with fob systems, intercoms, and security technology an advantage.
• Valid Ontario driver’s license and access to a vehicle may be required, depending on site needs.
• Flexibility to work occasional evenings for AGMs or special meetings.

• Provide front-line service by greeting residents and visitors, responding to inquiries, distributing notices and newsletters, and addressing concerns or complaints in a professional and timely manner.
• Manage resident services including parcel deliveries, amenity and parking bookings, vacancy lists, unit showings, move-ins, and maintaining accurate resident and unit records in Yardi.
• Conduct annual returns and rent-geared-to-income calculations, and track, reconcile, and balance petty cash and social funds.
• Support administrative needs by maintaining property forms and templates, preparing Board and AGM packages, and following up on meeting requirements.
• Coordinate maintenance activities by creating schedules, maintaining logs, arranging contractor visits, and assisting with in-suite access during inspections or repairs.
• Liaise with the Superintendent to ensure smooth daily building operations and respond to resident needs.
• Monitor compliance with community rules and bylaws, and participate in building safety activities including fire drills, inspections, and emergency protocols.
• Prepare and maintain regulatory documentation such as Fire Safety Plans and official notices.