Non-Technical Customer Support at Fortive

, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Vendor Registration, Document Management, Logistics Coordination, Regulatory Compliance, Invoice Processing, Customer Support, Quotation Preparation, Sales Support, Event Planning, IT Setup, Communication, Negotiation, Inventory Management, Project Coordination, Audit Support

Industry

electrical;Appliances;and Electronics Manufacturing

Description

1. Order Management Manage end-to-end order processes including rental, hardware, iNet orders, and iNet contracts. Handle internal requisition (IR) requests with accuracy and timeliness. Conduct quarterly inventory checks at the Rayong warehouse. Coordinate and arrange shipment logistics for equipment and materials. Prepare and summarize monthly rental order report (Rental Projection Sheet) to ensure accurate tracking and performance monitoring. 2. Register and update new vendors on customer platforms. Register and update new customer lists on ISC platforms Update and maintain company documents to ensure accuracy and alignment with current information. Coordinate group insurance processes and prepare all required documentation for relevant agencies. Serve as the main contact for AIS Corporate telephone management: prepare, register, and maintain company telephone accounts and prepare all required documentation. Manage office operations including office supplies, cleaning services, and transportation arrangements. Act as the key person in sourcing and negotiating corporate hotel rates across Bangkok and Rayong to support business travel and company activities. Coordinate and verify regulatory compliance related to hazarded goods import/Export licenses, including renewal of expired permit. Prepare and organize all required documentation requested by customs, government agencies, or other organizations for review and signature by authorized personnel. Collaborate with Finance/Accounting to clarify ongoing projects status (new, extended, terminated contracts) and provide audit support document as required. Follow up Overdue payments. Plan and organize annual CSR activities (e.g., Day of Caring), Safety Week, and Year-End events for employees and partners. Provide operational support for incoming shipments and coordinate with Fluke. Provide operational support for incoming shipments [ISC] by Air/Vessel. Verify and process invoices (e.g., FedEx, DHL, office rental, internet, equipment rental, vendors, partners, etc.) Facilitate IT setup and necessary equipment for new hires. Execute tasks and projects as assigned by the Manager. 3. Pre- and Post-Sales Support Prepare quotations (rental, hardware, iNet) on behalf of Sales team. Draft and support preparation of bidding documents. Follow up on equipment status after job period expiration. Track and monitor purchase orders to ensure timely delivery and customer satisfaction. Provide support for sales events and attend customer meetings at various sites (factories, hotels, etc.). Coordinate and support product training sessions at the ISC office, including logistics (coffee breaks, lunch, etc.). Weekly meeting with the CSRM team regarding iNet contract renewals and related customer communications. 4.

Responsibilities

The role involves managing end-to-end order processes, vendor registration, and office operations. Additionally, it includes providing pre- and post-sales support, coordinating logistics, and ensuring regulatory compliance.