Nonqualified Deferred Compensation – Client Service Manager (Recordkeeping at Morgan Stanley

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

100000.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Critical Thinking, Customer Service, Communication Skills, Project Management, Organizational Skills, Attention to Detail, Life Insurance Knowledge, Microsoft Office, Team Collaboration, Financial Services, NQDC Plans, Client Service, Documentation, Enrollment Meetings, Process Improvement

Industry

Financial Services

Description

Organizational Overview: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and prosper. Morgan Stanley at Work is a division within Morgan Stanley Wealth Management comprised of Nonqualified Deferred Compensation Solutions, Shareworks by Morgan Stanley Equity Compensation, and Financial Wellness. Our division offers in-depth knowledge and resources focused on providing a full range of solutions that help address various institutional and employee financial challenges and complexities. This business area is also where some of the biggest acquisitions internal to financial services are housed (ex: E*Trade, Solium) and hence, is a key growth area for the Firm. Morgan Stanley at Work provides a comprehensive offering to Nonqualified Deferred Compensation (NQDC) plan sponsors and executive/plan participants. NQDC offers oversight and recommendations to plan sponsors in the design and administration of NQDC plans, including funding optimization strategies. Morgan Stanley at Work also creates NQDC education materials and provides financial wellness through Financial Advisors to assist executives with implementing holistic and tax efficient wealth management strategies across their assets. Position Summary: The NQDC junior Client Service Manager will collaborate with senior Client Service Managers to assist them with existing and new NQDC clients to ensure their experience with Morgan Stanley at Work’s NQDC offer meets and exceeds their expectations. They may work directly with clients on the day-to-day administration of their NQ plans. The function will look at the aggregate policies and processes and drive uniformity and scalability where possible, as well as support management with the longer-term strategic or regulatory driven projects. Candidate is expected to engage with other Morgan Stanley at Work entities to review and leverage existing processes and procedures where they may apply to NQ servicing. The candidate will eventually be expected to provide subject matter expertise for NQDC plans to various groups, including Morgan Stanley branch office staff, service desks, etc. Essential Functions: Assist senior client service managers with duties to implement, track, monitor, and maintain nonqualified benefit plan accounts, fund lineups, distributions, on-going enrollments, etc. for assigned clients. Assist senior client service managers with daily transactional processes with COLI carriers and/or Trustees (i.e., asset rebalancing). Partner with Plan Implementation/Onboarding team to implement new clients. Partner with Client Account Consultant, Design & Analysis, COLI teams to ensure delivery of end-to-end service to assigned clients. Identify opportunities to scale and/or streamline existing processes. Assist senior account manages to ensure they provide timely and accurate delivery of client reporting, distributions, etc. Develop and maintain full understanding of day-to-day workflow processes required for assigned clients, including documenting workflow processes. Work with Morgan Stanley at Work consultants and Financial Advisors to conduct annual enrollment meetings for assigned clients, including updating enrollment materials and communications. Assist team manager with project management tracking and documentation. Assist senior client service managers with the creation of desktop service manuals for clients. Maintain client records in accordance with firm defined processes and standards. Required Experience, Skills, and Qualifications: 1-3 years of relevant financial services industry or related experience with a focus on Nonqualified Deferred Compensation plans Strong analytical and critical thinking skills Able to work in fast paced environment to meet client deliverable time-frames Extreme attention to detail Customer service oriented Excellent verbal and written communication skills Life insurance product knowledge with COLI knowledge a plus Strong project management and communication skills Highly organized and able to work on multiple projects across functional groups. Advanced knowledge of Microsoft Office suite necessary; including Word, Excel, and PowerPoint Strong sense of ownership, accountability, and entrepreneurial spirit Positive contributor to our team’s inclusive culture FINRA licensing may be a future requirement for this role WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $80,000 and $100,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Responsibilities

The NQDC junior Client Service Manager will assist senior Client Service Managers with the administration of Nonqualified Deferred Compensation plans and ensure client satisfaction. They will also identify opportunities for process improvement and support project management efforts.