Next Job Abroad is pleased to offer a remarkable opportunity for a Nordic Speaking Customer Service Representative in the exciting iGaming industry, located in beautiful Malta. This position is ideal for those who enjoy working in a vibrant environment and are committed to providing excellent support to customers. As part of our team, you will assist Nordic-speaking players with their questions, ensuring they have a seamless and enjoyable gaming experience.
With a relocation package included, you will have the chance to relocate to Malta and enjoy its stunning scenery and rich culture while enjoying a rewarding career.

REQUIREMENTS:

• Fluency in a Nordic language (Danish, Finnish, Norwegian, or Swedish) and proficient in English; knowledge of other languages is a bonus.
• Prior customer service experience, preferably in the iGaming or online gaming field.
• Strong communication and interpersonal skills.
• A proven ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills with a focus on customer satisfaction.
• Familiarity with customer support software and CRM systems is advantageous.
• Willingness to relocate to Malta and embrace new cultural experiences.

• Deliver exceptional customer service to Nordic-speaking clients through live chat, email, and phone communication.
• Handle customer inquiries related to gaming accounts, promotions, and technical issues.
• Effectively resolve customer issues and maintain high levels of satisfaction.
• Document customer interactions and maintain accurate records.
• Work collaboratively with other departments to improve service delivery.
• Stay informed about the latest gaming products and industry developments.