North America Claims - Advisor at WTW CO

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good Communication Skills, Interpretation Skills, Quick Learner, Team Player, Passionate About Quality, Effective Prioritization Skills, Attention to Detail, Ability to Work Under Pressure

Industry

Financial Services

Description

About Willis Towers Watson: Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Together, we unlock potential. About the team: The North America Claims (NA Claims) team manages timely and accurate claims reporting across most of the lines like Auto, liability and property. They coordinate closely with the Claims Advocate Group (CAG), carriers, and clients to log claims in EPIC, report loss to insurers, gather evidence and communicate key claim updates. Operating under strict service line agreement, the team ensures all claims are actioned within 24 hours, urgent items are prioritized, and quality standards of 95%+ are consistently met. Through structured processes and strong stakeholder collaboration, North America Claims helps deliver clear, efficient, and reliable claims handling for North America & Canada based clients Job Summary: To administer the claims notification process. Responsible for management of activities/transactions in the claim's notification process. Principal Duties/ Responsibilities: Claims Reporting & Evidencing: * Loss notification to the underwriter within 24 hours of Mumbai receipt * Procuring Claim related information (claim number and adjustor information) from the underwriters and relaying it to the client * Evidencing of claim related information and addressing the received queries in liaison with the Claims Advocate Group Key Performance Indicator Management: * Deliver as per the Key Performance Indicator's (KPI's) defined for the role. To always maintain set service level accuracy/quality, turnaround time standards prescribed by the business unit. * Manage workload/ volumes and delivery expectations as per business requirement * Manage workload/ volumes and delivery expectations as per business requirement * Develop a sound understanding of the business process. * Update work tracker and time tracking tools accurately and on real time basis * Complete ad-hoc tasks as directed by Team Leader. * Ensure adherence to compliance and operate within the guidelines of internal and external regulators. * Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company. Operations Management/Operational Effectiveness * Participate and contribute to team huddles. * Proactively support key initiatives that have been delivered to implement change. * To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly. Relationship management * Ensure ongoing, effective relationships with stakeholders (Internal/external) Top Competencies * Focusing on Customers * Evaluating Problems * Managing Self Development * Adjusting to Change * Processing Details * Structuring Tasks

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Responsibilities

The role involves administering the claims notification process and managing activities related to claims reporting. This includes loss notification to underwriters, procuring claim-related information, and ensuring compliance with internal and external regulations.