North America Transportation Claims Analyst at Ford Global Career Site

Livonia, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Processing, Claims Administration, Problem-Solving, Communication, Microsoft Office Suite, SAP, PCS, Ariba, Syncada, P44, PartTrac, Metrics Monitoring, Process Improvement, Team Motivation, Customer Support, Relationship Management, Training

Industry

Motor Vehicle Manufacturing

Description

Manage and own the Claims Processing and support teams The Claims Team are Schneider Logistics (SLI) employees and are based in the Czech Republic with other support personnel US based Serve as the Subject Matter Expert (SME) for claims administration and processing Administer dealer claims for U.S Dealers Lead PartTrac claims return process integration with DDS carriers Resolve Carrier Claims for inbound and outbound cargo shipments Serve as escalation point to customers: dealers, suppliers and field personnel Ensure superior performance in claims resolutions Review and improve claims processes that drive claims creation Support adherence to established claims procedures / requirements Monitor Metrics and ensure response times meet established KPI's Meet and work with suppliers to ensure performance standards and training requirements are being met Work closely with various departments, including Marketing & Sales organizations, Supply Chain, Depot Operations, Packaging Engineering, SDS Purchasing and Finance to ensure process improvements align with company objectives and business needs. Support the Virtual Traffic Office (VTO) Support dealership inquiries with policy & process research and adherence Work closely with Supply Chain and Depot Operations in support of VORs Manage relationship with U.S. Bank, including performance metrics Work closely with various buyers Work closely with 3PL and Ford Finance on monthly freight payment alignment Support MCRPs and GAO audits Established and active employee resource groups Proven problem-solving skills to address customer concerns and communicate solutions & status to both customers and upper management Understanding of PS&L / FCSD distribution network and channels Ability to motivate both internal teams and external partners to resolve issues on time, within budgets and meeting process requirements Proficiency with Microsoft Office Suite: Excel, PowerPoint, Word, Outlook Ability to work in time sensitive situations and to prioritize with minimal supervision Highly motivated self-started with excellent communication skills SAP PCS Ariba Syncada P44 PartTrac

Responsibilities

Manage and own the Claims Processing and support teams, serving as the Subject Matter Expert for claims administration. Lead the integration of claims return processes and resolve carrier claims for inbound and outbound cargo shipments.