Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, nonbank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets.
Joining Mitsubishi HC Capital Canada means becoming an integral part of an experienced team offering flexible commercial financing solutions adapted to the needs of Canadian businesses.
We stand out thanks to a collaborative culture focused on the well-being of our employees, accountability and career development, open-mindedness, inclusiveness as well as positive leadership in our daily activities!
In addition, a sales team specializing in sustainable development and a community action committee allow us to make a significant social and environmental difference.

POSITION OVERVIEW:

The Vice-President, Debt and Asset Recovery North-America will lead and drive the strategic vision for debt and asset recovery operations across Canada and the USA. This executive role is integral to optimizing portfolio performance, ensuring compliance with regional regulations, and minimizing bad debt losses. As a key member of the leadership team, the VP will contribute to the company’s overall growth by developing innovative recovery strategies, leveraging emerging technologies, and fostering a high-performing culture within the team. The VP will also be responsible for driving operational excellence, promoting data-driven decisions, and enhancing recovery outcomes through predictive analytics and streamlined processes. This role requires strong strategic thinking, problem-solving abilities, and the capacity to lead change management efforts while maintaining high levels of employee engagement.
The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that the incumbent manages.

Driving Operational Excellence and Strategic Leadership

• Oversee North-American operations in debt and asset recovery, ensuring alignment with the mission to optimize portfolio performance and compliance with regional regulations and standards.
• Develop and drive strategies that enhance team performance, improve recovery rates and minimize bad debt losses to achieve organizational goals.
• Define and track key performance indicators (KPIs) to evaluate debt and asset recovery strategies and effectiveness (e.g. recovery rate, cost reduction, turnaround times).
• Utilize key metrics to continuously drive operational improvements and greater profitability.
• Implement risk mitigation efforts by developing and executing effective workout strategies for high exposure accounts. Address litigation issues to minimize losses and stabilize the portfolio.
• Monitor market trends and competitor activities to identify opportunities and threats, providing insights and recommendations to drive decision-making
• Foster team development through training, mentorship, and performance evaluations, building a high-performing culture.
• Promote data-driven decisions in an effort to unify and centralize portfolio management operations.
• Design and develop agent and portfolio performance dashboards, serving as business process owner. Work closely with managers to ensure routine monitoring to drive performance.
• Partner with data and IT teams to expand captured data environment, working to automate, update, expand enterprise reporting.
• Establish and maintain universal policy and procedure documents for the N.A. Portfolio Management team, working in conjunction with Portfolio Management Managers to ensure compliance.
• Conduct vendor assessments, lead contract negotiations, implement vendor tracking performance metrics.
• Work closely with managers to ensure strategic alignment, adequate KPI assessments, compliance to internal controls and policy/procedures.
• Identify strategic alignment opportunities, maintain project prioritization charter, work closely with SVP, Portfolio Management to ensure department goals and objectives are met timely and accurately.Innovation and Organizational Transformation
• Drive innovation in recovery strategies, leveraging emerging technologies and industry best practices.
• Drive efficiency by leveraging best practices, digital tools, and streamlined processes to reduce costs and improve turnaround times.
• Develop predictive analytics to proactively target risks and enhance recovery outcomes.
• Identify new revenue opportunities, such as third-party recovery services, positioning the organization as a strategic partner.
• Lead change management efforts through training, communication, and engagement initiatives to ensure the successful adoption of new processes and tools while maintaining employee engagement.
• Promote continuous improvement through collaborative initiatives across departments to drive efficiency and performance.