NORTH AMERICAN TRAILER- INVOICE SPECIALIST/SERVICE WRITER at North American Trailer Sales LTD

Inver Grove Heights, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

30.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Attention To Detail, Problem Solving, Customer Service, Communication, Typing, Organization, Follow Through, Computer Navigation, Alpha-Numeric Data Entry, Reading Comprehension, Active Listening, Critical Thinking, Time Management

Industry

Individual and Family Services

Description

Description If you are looking for a great place to have a career, let's talk!! We are a Minnesota based family-owned business with our main location in Inver Grove Heights and have an opening for a 1st shift Mobile Trailer Mechanic / Technician for our Service Trucks in our Trailer Shop. We are looking for someone with mechanical aptitude; detail oriented; willing to jump in and help out where needed; clean driving record (CDL license preferred); and has a strong work ethic. This position handles the complete repair and general maintenance of semi-trailers, as well as, all other styles and sizes of trailers. Awarded Star Tribune’s Top Workplaces 6 years in a row. We like to work hard, play hard, and take pride in everything we do! SCHEDULE: 1st Shift, Monday-Friday, 7am-4pm (approx. 40-60 hours per week) BENEFITS: Industry leading pay and benefits, paid weekly, overtime opportunities, vacation rollover, $50,000 life insurance policy gifted to all FT employees, 401k with a company match, career advancement programs, awesome company events, HUGE tech referral bonuses, monthly tech incentive bonus, plus a $5,000 sign on bonus! POSITION SUMMARY: Primary responsibility is to transfer information from RO onto customer invoice for processing. In addition, on an as needed basis: answer phones and customer inquiries into invoicing information; act as back-up to other Truck Office personnel; occasionally do some estimating. Essential Job Functions: Primary Responsibilities – Approximately 80% - 100% of time spent on: Enters alpha-numeric data from RO into computer efficiently and accurately. This includes; recording information from vehicle; understanding and deciphering mechanic’s documentation of service / repairs; making necessary corrections to content and grammar, if needed; and determining that the necessary parts are listed and costed properly. Follow-up for clarification, as needed. Compares entered data to source documents, deleting incorrectly entered data and re-enters correct data May clarify and verify accuracy of data to be entered Create, lock and email invoices. Use office machines to fax, scan and copy documents Follow up on customer inquiries around invoice or account information Performs other duties as needed and/or assigned Secondary Responsibilities – 20% or less of time spent on an as needed basis may: Provide back-up to other Truck Shop personnel Estimate Truck Shop jobs for customers Answer phones and follow up on customer inquiries / needs; directing call to appropriate person when needed Occasionally provide guidance to mechanics, if needed Handle in-person customer inquiries providing excellent customer service Requirements Qualifications: Great organization and follow through skills Excellent attention to detail Ability to navigate multiple computer systems, applications, and utilize search tools to find information Ability to follow specific guidelines Strong alpha-numeric data entry skills; ability to type 60 – 80 words per minute Solid problem-solving skills and ability to make well informed decisions Ability to work effectively under direct supervision and follow specific guidelines Strong Customer Service Excellent communication skills both verbally and in writing including strong interpersonal communication skills Understanding of engines and repairs needed Skills: Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Time Management - Managing one's own time and the time of others. Attributes: Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Comprehension - The ability to read and understand information and ideas presented in writing. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Speech Clarity - The ability to speak clearly so others can understand you. Our VisionTo be respected because of our strong family values that we put into every job we do.Our MissionThrough our values we will strive to offer every one of our partners a helping hand in realizing their full potential by delivering value in parts, service, and sales in the industries we serve. Please apply online at our website – NATrailer.com or through Indeed. Military Friendly-Veterans are encouraged to apply. North American Trailer is an EEO/AA/Minorities/Women/Vet/Disability Employer.

Responsibilities

The primary responsibility involves efficiently and accurately transferring information from the Repair Order (RO) onto the customer invoice for processing, which includes deciphering mechanic documentation and ensuring parts are correctly listed and costed. Secondary duties may include providing backup to other office personnel, estimating shop jobs, answering phones, and handling in-person customer inquiries.