Northern Division Optical Manager at West Georgia Eye Care Center

Columbus, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Recruiting, Training, Supervision, Customer Service, Sales Strategies, Inventory Management, Operational Processes, Marketing Collaboration, Quality Assurance, Performance Evaluation, Interpersonal Skills, Communication Skills, Project Management, Team Collaboration, Microsoft Office, EHR Systems

Industry

Description

Description West Georgia Eye Care Center, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference. Essential Functions and Responsibilities Recruit, train, and supervise optical staff. Set performance expectations, provide feedback, and conduct performance evaluations. Create a positive and collaborative work environment. Ensure exceptional customer service is consistently provided. Address customer inquiries, concerns, and requests in a timely and professional manner. Foster a customer-centric culture among staff. Set and achieve sales targets and revenue goals. Implement sales strategies and promotional activities to drive business growth. Monitor sales performance and implement corrective actions as needed. Manage optical product inventory, including frames, lenses, and accessories. Monitor stock levels, reorder products, and conduct regular inventory audits. Oversee the provision of optical services, including eye exams, fittings, and adjustments. Ensure compliance with relevant regulations and standards. Implement and optimize operational processes to enhance efficiency. Monitor and manage daily operations, including scheduling, staffing, and equipment maintenance. Collaborate with marketing teams to implement promotional activities and advertising campaigns. Identify opportunities to enhance the store's visibility in the local community. Ensure compliance with industry regulations and company policies. Implement quality assurance measures to uphold the highest standards of service and product quality. Prepare regular reports on sales performance, inventory levels, and other key metrics. Provide updates to senior management on the store's overall performance. Benefits: As a team member at West Georgia Eye Care Center, you'll enjoy: Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc. Matching 401(k) Employee Discount Wellness Program Commission Paid Vacation & Holidays Training/Advancement opportunities Requirements Valid and active Driver’s License. Previous experience managing multi-site optical dispensaries and overseeing optical inventory operations preferred. Proven ability to establish, monitor, and achieve operational and budgetary goals. Familiarity with managed vision care contracting, billing, and claims adjudication preferred. Experience with NextGen EHR/PM systems is preferred, but not required. State Opticianry licensure is not required but is highly desirable. Strong commitment to delivering exceptional customer service, both personally and through effective leadership of optical staff. Excellent interpersonal and communication skills, with the ability to demonstrate empathy and professionalism in patient and team interactions. Ability to manage multiple projects and priorities effectively in a fast-paced environment. Demonstrates a collaborative team attitude, enthusiasm, and adaptability. Proficient in Microsoft Word, Excel, and other relevant software applications, with strong attention to accuracy and efficiency.

Responsibilities

The Northern Division Optical Manager will recruit, train, and supervise optical staff while ensuring exceptional customer service is consistently provided. They will also manage sales targets, inventory, and daily operations to enhance efficiency and compliance with regulations.