Northport VA Medical Center Call Center Operator (11:00pm - 7:00am Shift) at Innovation At Work Inc

Fort Salonga, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Switchboard operation, Emergency dispatch, Call routing, Cisco Webex, Cisco Finesse, HIPAA compliance, Crisis communication, Radio operation, Paging systems, Data entry, Verbal communication, Conflict resolution, Multi-line telephone systems

Industry

Description

Description Position Summary The Switchboard Telephone Operator / Emergency Dispatcher provides continuous, professional telephone and emergency communication services for the Northport VA Medical Center. The operator serves as a critical first point of contact for patients, staff, visitors, and emergency responders, ensuring timely call handling, accurate routing, and immediate response to emergency situations in accordance with VA policies and procedures. Key Duties and Responsibilities • Answer all incoming calls within three (3) rings in a courteous, professional manner • Route calls accurately to appropriate departments, clinics, wards, or personnel • Assist with authorized local, long-distance, conference, collect, and international calls • Operate Cisco Webex and Cisco Finesse telephone systems • Maintain call logs and long-distance records • Receive and prioritize emergency calls and alarms • Activate Code Blue, overhead paging, radio, and crisis pager systems • Dispatch Police, Fire, Medical, and Emergency communications • Ensure confidentiality in compliance with HIPAA and Privacy Act Requirements Qualifications – Required • High school diploma or equivalent • Minimum one (1) year experience in switchboard, call center, or emergency communications • Ability to work rotating shifts, weekends, and federal holidays • Strong verbal communication skills • Ability to work calmly under pressure Qualifications – Preferred • Hospital or medical center experience • Government or VA facility experience • Multi-line telephone or paging system experience Training Requirements • Completion of VA orientation and system training • Minimum one (1) full week of on-the-job training per shift before independent duty • Ongoing training per VA directives Security Requirements • Must pass VA background investigation • Must obtain VA-issued identification badge

Responsibilities

The operator provides continuous telephone and emergency communication services, including routing calls and dispatching emergency responders. They are responsible for maintaining call logs and ensuring compliance with HIPAA and privacy regulations.