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Norwegian Customer Support Representative - Benalmadena at Mercier Consultancy MD

Benalmádena, Andalusia, Spain -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Norwegian Language Fluency, Customer Support, Phone Communication, Email Communication, Chat Communication, Complaint Resolution, Record Keeping, Collaboration, Product Knowledge, English Proficiency, Interpersonal Skills, Multitasking, Organizational Skills

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking a dedicated Norwegian Customer Support Representative to join our team in Benalmadena. This role is ideal for customer service enthusiasts who possess strong Norwegian language skills and a passion for providing outstanding support. You will be responsible for assisting Norwegian-speaking customers, ensuring their needs are met promptly and effectively. Key Responsibilities Deliver exceptional customer support to Norwegian-speaking customers via phone, email, and chat. Assist customers with inquiries regarding products, orders, and account management. Effectively resolve complaints and issues to enhance customer satisfaction. Maintain accurate records of customer interactions and feedback. Collaborate with internal teams to resolve complex customer issues as needed. Stay updated on product information, promotions, and company policies to provide accurate assistance. Fluency in Norwegian (spoken and written) is mandatory; proficiency in English is a plus. Experience in customer support or related roles, preferably within e-commerce or retail. Excellent communication and interpersonal skills focused on customer satisfaction. Ability to multitask and work efficiently in a dynamic environment. Familiarity with customer support software and platforms is advantageous. Willingness to learn and adapt to new processes and technologies. Strong organizational and detail-oriented skills. Competitive Monthly Salary Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The primary responsibility is to deliver exceptional customer support to Norwegian-speaking customers across phone, email, and chat channels. This includes assisting with product and account inquiries and effectively resolving complaints to ensure high customer satisfaction.