Norwegian Speaking Customer Experience Representative (hybrid) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

1550.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Norwegian Fluency, English Proficiency, Customer Support, Troubleshooting, CRM Software, Case Logging, Communication Skills, Empathy, Multitasking, Technical Support

Industry

Business Consulting and Services

Description

Do you have an innate talent for solving problems and a genuine passion for providing top-tier customer care? If you are a fluent Norwegian speaker looking to fast-track your career in a vibrant, sun-drenched European coastal capital, this is your chance! We are currently hiring motivated and enthusiastic Norwegian-Speaking Customer Experience Specialists to join our expanding global team in Lisbon, Portugal. In this role, you will champion a world-famous brand in smart home appliances and consumer electronics, providing top-tier support to their Nordic consumer market. Key Responsibilities As a Customer Support Expert, you will serve as the primary connection point between buyers and the brand, turning everyday inquiries into excellent, high-quality customer experiences. Inbound Support: Manage incoming communications from Norwegian-speaking buyers via telephone, email, and live chat, answering questions about shipping status, product features, warranties, delivery timelines, and initial device setups. Troubleshooting: Listen closely to user concerns regarding electronic products and home appliances, diagnose the underlying issues, offer straightforward step-by-step guidance, or route complex repairs to the authorized technical network. Case Logging: Document every client interaction, critique, and solution thoroughly in the CRM system to ensure precise case tracking. Brand Representation: Keep up to date on new product releases, technical advancements, and corporate philosophies, communicating these with empathy and professionalism. Skills Development: Attend ongoing, fully compensated training programs to keep your technical expertise and communication strategies sharp. Candidate Profile We place immense value on an optimistic attitude, deep empathy, and strong communication skills. Whether you are an industry veteran or an eager beginner ready to kickstart a global career, we provide the full suite of resources and onboarding necessary for your growth. Requirements: Languages: Native-level or near-native fluency (C1/C2) in Norwegian, paired with a solid professional command (B2) of English. Location & Right to Work: Currently residing in Lisbon, or fully ready and legally permitted to relocate to Portugal on your own accord. Interpersonal Skills: Superb written and verbal communication talents matched with a patient, user-focused mindset. Tech Savviness: Ease using computers, multitasking across various software applications, and rapidly adopting new digital platforms. Preferred Extras: Previous background in customer service, contact centers, hospitality, or retail environments is helpful but optional. A true curiosity about smart home setups, consumer electronics, or contemporary household devices. Work Schedule Hours: A standard 40-hour work week (5 days a week, 8 hours per day). Shift Timing: Fixed daytime schedules running from 08:00 to 17:00. Balance: A stable, highly predictable calendar that leaves your late afternoons and evenings completely free to enjoy Lisbon's historic sites, social culture, and famous beaches. Compensation & Lifestyle Benefits We offer a highly competitive financial package designed to support a comfortable life in Portugal: Base Pay: €1,400 gross monthly salary, distributed 14 times per year (inclusive of traditional Portuguese summer and Christmas bonus payouts). Fluency Premium: An additional €150 monthly bonus for utilizing your specialized Norwegian language skills. Incentives: Up to €100 gross per month tied to achieving quality metrics and performance milestones. Meal Voucher: €7 per active shift (contributing roughly €140–€150 in tax-free net money each month). Insurance: Private health and life insurance plans active starting from your very first day on the job. Advancement: Clear internal promotion tracks, with regular opportunities to step into roles such as Team Lead, Quality Assurance Specialist, and Corporate Trainer. Work Culture: A lively, diverse, and welcoming environment complete with frequent social outings, cultural activities, and accessible management. Important Relocation Notice Please be aware that this specific position does not include a relocation allowance, housing, or airfare reimbursement. Applicants moving from Norway or other international destinations must be completely prepared to organize and finance their own travel, accommodation arrangements, and local legal paperwork independently in Lisbon.

Responsibilities

Provide high-quality inbound support to Norwegian-speaking customers via phone, email, and chat regarding smart home appliances. Diagnose technical issues, guide users through solutions, and document all interactions in the CRM system.