Norwegian Speaking Customer Experience Specliast (on-site) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

1550.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Norwegian Fluency, English Proficiency, Customer Support, Issue Resolution, CRM Software, Troubleshooting, Communication Skills, Multitasking, Technical Support, Empathy

Industry

Business Consulting and Services

Description

Do you have a natural talent for finding solutions and a genuine commitment to providing top-tier service? If you speak Norwegian fluently and are eager to advance your career in one of Europe's most vibrant, sun-drenched coastal cities, we want to hear from you! We are currently looking for motivated and enthusiastic Norwegian-Speaking Customer Experience Specialists to become part of our expanding global team in Lisbon, Portugal. In this role, you will act as the face of a globally recognized leader in household appliances and consumer electronics, providing top-notch support to their Nordic clientele. Work Environment: This is a 100% on-site role operating out of our contemporary, easily accessible Lisbon headquarters. Key Responsibilities As a Customer Experience Specialist, you will serve as the primary link between the customer and the brand. Your mission is to elevate everyday support requests into outstanding, memorable interactions. Customer Assistance: Manage incoming inquiries from Norwegian-speaking clients through phone calls, emails, and live chat. You will assist with order tracking, product specifications, warranties, deliveries, and setups. Issue Resolution: Attentively listen to customer challenges regarding electronics and appliances, diagnose the underlying issue, and guide them through step-by-step troubleshooting, or escalate the matter to the technical repair network. Information Management: Accurately log all client communications, feedback, and solutions into the CRM platform to ensure smooth case tracking. Brand Advocacy: Stay fully informed on the client's latest product line, technological advancements, and company philosophy, embodying these values with professionalism and empathy. Skill Development: Engage in ongoing, fully compensated training programs to keep your product knowledge and customer service skills sharp. Who We Are Looking For We place the highest value on an optimistic attitude, strong empathy, and great communication skills. Whether you have years of experience or are looking to start your professional journey abroad, we will give you all the training you need to thrive. Minimum Requirements: Languages: Native or near-native fluency (C1/C2) in Norwegian, paired with a solid professional command (B2) of English. Location & Logistics: Currently residing in Lisbon, or entirely willing and legally eligible to move to Portugal on your own accord. Communication: Exceptional written and spoken communication skills, paired with a patient, customer-centric approach. Tech Savviness: Proficiency in using computers, multitasking across various applications, and quickly adapting to new digital tools. Preferred Assets: Previous experience in retail, hospitality, call centers, or technical support is a plus, though not required. A personal interest in consumer electronics, smart home tech, or modern household appliances. Work Schedule Days & Hours: 5 days per week, 8 hours a day. Standard Shift: 08:00 to 17:00. Work-Life Balance: Benefit from a predictable daytime schedule that leaves your evenings completely free to explore Lisbon's famous beaches, rich culture, and nightlife! Salary & Perks We provide a highly competitive financial package designed to support your lifestyle and reward excellent performance: Base Salary: €1,400 gross monthly, distributed 14 times per year (inclusive of standard Portuguese summer and Christmas payouts). Language Premium: An additional €150 per month in recognition of your Norwegian language skills. Performance Incentives: Up to €100 monthly in performance-based bonuses for meeting quality metrics. Daily Meal Allowance: €7 per active workday (providing roughly €140–€150 in extra net income each month). Health Benefits: Private medical and life insurance coverage starting on your very first day of employment. Career Advancement: Clear tracks for internal promotion. We actively look within our own team for future Team Leaders, Quality Assurance experts, and Corporate Trainers. Work Culture: Thrive in a lively, multicultural atmosphere featuring regular team outings, cultural celebrations, and supportive leadership. Crucial Note on Relocation Please be aware that this hiring package does not include relocation assistance or flight cost coverage. Applicants coming from Norway or other international locations must be completely prepared to organize and finance their own travel, legal documentation, and housing arrangements in Lisbon. How to Apply If you are eager to take the next step in your professional life while soaking up the sun in Lisbon, select Apply Now and send over your updated CV in English!

Responsibilities

Act as the primary link between the brand and Norwegian-speaking clients by managing inquiries via phone, email, and chat. Responsibilities include troubleshooting electronics issues, tracking orders, and logging all interactions in the CRM platform.