Norwegian Speaking Support Center Analyst -Remote in Greece at Patrique Mercier Recruitment

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Norwegian, Fluency In English, Customer Support, IT Support, Analytical Skills, Troubleshooting Skills, Communication Skills, Teamwork, Adaptability, Support Ticketing Systems, CRM Tools, Product Knowledge, Technical Issue Resolution, Multi-tasking, Prioritization

Industry

Staffing and Recruiting

Description

Patrique Mercier Recruitment FR is pleased to introduce an opening for a Norwegian Speaking Support Center Analyst. In this crucial role, you will provide exceptional support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will work directly with Norwegian-speaking customers and collaborate with internal teams to deliver an outstanding service experience. Responsibilities Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat. Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction. Document and log all customer interactions and resolutions accurately in the support ticketing system. Provide assistance to clients in understanding product features and functionalities. Collaborate with other departments to escalate complex issues and continuously improve support mechanisms. Monitor ticket progress and follow up with customers to ensure prompt resolution. Keep abreast of new products, updates, and industry best practices to enhance service delivery. Fluency in Norwegian and English, with excellent written and verbal communication skills. Experience in a customer support or IT support role is beneficial. Strong analytical and troubleshooting skills to effectively assist clients. Able to manage multiple tasks and prioritize effectively in a dynamic environment. Proficiency in using support ticketing systems and CRM tools is an advantage. Dedication to high-quality customer service and teamwork. A willingness to learn and adapt to new technologies and processes as needed. Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat. Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction.