Novated Inbound Sales Consultant at FleetPartners

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Sales Team Collaboration, Attention To Detail, Novated Leasing Knowledge, Data Entry, Process Improvement, Relationship Building, KPI Management, Inbound Call Handling, Digital Customer Support, Pipeline Management, Service Excellence, Trend Analysis, Administrative Support, Continuous Improvement

Industry

Financial Services

Description

ASX 300 listed financial services organisation Flexible & hybrid working arrangements Sydney location Do you want to: work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? understand the strategic direction of your organisation and how your effort contributes to success? work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality? work for a climate Active CERTIFIED Carbon Neutral fleet management organisation? be recognised and rewarded for your performance? work for an organisation where ‘C-A-R-E’ are their values? have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment? If so, then FleetPartners might be the place for you. FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams. Who we’re looking for: You will be part of a high performing sales team at the first point of contact, providing service excellence and an expert overview of the benefits of novated leasing in order to qualify the opportunity for Sales conversion or referral of after sales enquiries to supporting business units. What you’ll be doing: Quickly and efficiently respond to inbound calls Provide support to digital customers Understand customer needs, communicating a consistent value proposition Qualify prospect of conversion to sale Assist with pipeline allocation and management Identify and refer post sale queries for other departments Build relationships with support departments to ensure service excellence through the Novated customer journey Delivering on agreed KPI’s and inbound reporting framework Keeping accurate and detailed records of customer interactions in all systems Develop strong product and process knowledge Identify, analyse and provide insights on inbound service trends Collaborate with Sales Leaders around process improvements and efficiency gains Data entry for Novated Lease driver enquiries Manage receipt of all web leads to ensure accuracy Provide other administrative support as directed Champion continuous improvement projects Experience in a customer service position (preferably inbound service centre) Excellent verbal and written communication skills Proven ability to work effectively in a dynamic sales team environment Strong attention to detail Novated Leasing experience desirable - not essential 7 additional days of annual leave per year. 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers. a ‘Dress for your Day’ policy. flexible and hybrid working arrangements. an extensive range of other employee benefits.

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Responsibilities

You will respond to inbound calls and provide support to digital customers while qualifying prospects for sales conversion. Additionally, you will assist with pipeline management and ensure service excellence throughout the Novated customer journey.