JOB DESCRIPTION

Role and Responsibilities

• Ensure response to customer is given in a timely manner.
• Management of all aspects of the QA and technical information for allocated customers.
• Engage with customers on a weekly basis.
• Ensure effective communication lines with customer.
• Liaise with all internal stakeholders (commercial; innovations,; technical; site QA etc.)
• To deal with and resolve quality enquiries from customer in a timely manner.
• Making sure that any issues in relation to product from the strategic customer are investigated

and resolved in a timely manner.

• Making sure that quality related complaints are investigated and resolved.
• Attend Customer meetings and presentations.
• Liaise with Innovations Lead to ensure formulations are accurate and all information including processing lines are captured.
• Work with Innovations and Operations to manage the commercialization of products from Innovations to Launch.

Qualifications and Education Requirements

• 1-3 years’ experience with an understanding of Quality Management
• Knowledge of Food hygiene and HACCP
• Knowledge of standard testing protocols (shelf life; nutritional etc)
• Educated to degree level in Food Science or Technology or similar.

Preferred Skills

• Excellent communication skills
• Excel in the area of attention to detail
• Ability to handle multiple projects and work under pressure.
• Accuracy

Willingness to take responsibility and assist in the training and mentoring of junior colleagues

• Ensure response to customer is given in a timely manner.
• Management of all aspects of the QA and technical information for allocated customers.
• Engage with customers on a weekly basis.
• Ensure effective communication lines with customer.
• Liaise with all internal stakeholders (commercial; innovations,; technical; site QA etc.)
• To deal with and resolve quality enquiries from customer in a timely manner.
• Making sure that any issues in relation to product from the strategic customer are investigate