ABOUT YOU

We are seeking a highly motivated and experienced leader with:

• Exceptional integrity, leadership and organisational skills with the ability to inspire, motivate and influence at all levels.
• Proven experience in operations leadership, preferably within a high-volume service or regulated certification environment.
• Strong knowledge of accreditation and quality infrastructure (ISO 17021 or similar).
• Experience in strategic planning and execution at senior management level.
• Outstanding communication and interpersonal skills with the ability to build relationships internally, externally, and internationally.
• Ability to deliver against challenging deadlines, drive change and manage performance at scale.
• Proficiency in MS Office applications and business ERP systems.

EDUCATION AND QUALIFICATIONS

• Bachelor’s degree (or equivalent experience) is essential.
• A Master’s degree or MBA is desirable.
• Full, clean driving licence.

APPLY NOW

If you are an experienced operational leader with the vision and drive to deliver at a global level, we’d love to hear from you.
View the full Job Description
To apply, please send your CV and cover letter to careers@nqa.com

ABOUT THE ROLE

The Global Operations Director will lead, manage, and continually improve customer experience, operational and technical activities across NQA UK, NQA India, EMEA agents, and other Kiwa offices utilising NQA UK’s accreditations.
This is a senior leadership role at the centre of NQA’s business performance. The Operations team underpins client experience and delivery of audits, working closely with technical managers and specialists to ensure regulatory compliance, operational efficiency, and excellent client outcomes.
The successful candidate will be pivotal in delivering NQA’s operational, financial and regulatory objectives, while embedding a culture of customer focus, process excellence and continuous improvement across a global network.