NRMA Roadside Service Provider / Roadside Patrol at NRMA Parks and Resorts

Newcastle, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mechanical Repair, Electrical Automotive Expertise, Customer Service, Diagnostics And Troubleshooting, Battery Installation, Tyre Changing, Jump-starting Vehicles, Fuel Delivery, WHS Practices, Communication, Time Management, Problem Solving

Industry

Travel Arrangements

Description

Company Description We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference. Job Description Are you a qualified mechanic or auto electrician who is passionate about working with purpose? Do you want to be part of an inclusive team that values gender equality and diversity? Would you like to be part of an iconic Australian brand dedicated to delivering great customer service? This is the role for you! What You'll Do As an NRMA Roadside Patrol you'll play a critical role in supporting our members. You will provide a range of emergency roadside assistance, deliver exceptional member service and use your automotive expertise to keep our members moving in the safest way – and when they need it most. You will respond to service calls to diagnose and troubleshoot mechanical breakdowns, change flat tyres, jump-start vehicles, provide fuel delivery, sell and install batteries, assist lock outs & ensure all customer and job information is recorded accurately. You will represent the NRMA brand performing your role with integrity, valuing diversity and living our playbook values. Your roster We are recruiting full-time employees to work a base of 38 hours per week between 06:00 – 24:00 , on a scheduled roster between Monday to Sunday offering attractive penalty rates . Your rosters will be supplied in advance enabling you with the flexibility to plan for positive work /life balance. What You'll Bring Automotive/Motor Mechanic Tradesperson Certificate (NSW Fair Trading) Valid Australian Driver’s License (minimum full license C class) Experience in mechanical repair with an understanding of motor vehicles and the motor vehicle industry Knowledge of work, health and safety practices and successfully apply these skills to motor vehicle repair/servicing and customer service Ability to utilise mechanical and electrical automotive expertise to assess the appropriate action to keep our members moving in the safest way Strong communication and customer focus with proven ability to work with a range of diverse communities Team player attitude driven to maintain a positive and strong work ethic to support others Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers Motivated self-starter – driven to self-develop & keep updated with new technical skills and industry trends What’s in it for you? To help our employees feel valued, engaged and celebrated we provide a range of employee benefits including: 5 weeks annual leave Free Roadside Assistance - for 2 vehicles covered under our Complete Care Generous discounts on NRMA Insurance Branded and equipped work vehicle In-depth induction program and ongoing technical training and development provided Access to exclusive MyNRMA member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements Know you belong We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. If this sounds like what you have been looking for and you’re ready to really make a difference we are waiting to hear from you! Follow the apply link to submit your CV and to answer some initial screening questions. Shortlisted applicants will be invited to complete a phone interview (please monitor your email inbox including junk mail) . Already applied? If you have applied for this position within the last 6 months, you don’t need to reapply – your application will be assessed, and we will be in touch if your application is shortlisted further. Please note: an offer for this role will be subject to successful pre-employment checks including reference checks, pre-employment medical assessments and a National Police Check. A Driving History check will be requested prior to the interview stage and must pass NRMA’s d riving history requirements for this position. Department: Roadside Service Providers

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Responsibilities

Provide emergency roadside assistance to members, including diagnosing mechanical breakdowns and performing repairs like tyre changes and battery installations. Ensure high-quality customer service and accurate recording of job information while representing the NRMA brand.