If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.
For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

READY TO CREATE YOUR TOMORROW?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.
Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
Looking forward to meeting you

You will be a behavioural role model across North Operations, Platforms, and the broader AMP Australia Group. You will be a key member of the North Back Office Leadership Team and champion effective workflow management and continuous improvement across the business. You will be integral in cultural improvement using the team to deliver and develop staff’s capabilities and behaviours.

• Effectively manage your team to administer and finalise claims and insurance tasks on the North Platform
• Effectively oversee the daily administration and finalisation of all claims and insurance tasks on the North Platform performed by onshore and offshore claims and insurance teams
• Ensure accurate recording and maintenance of the customer information relevant to the resolution of North claims and insurance
• Lead and manage a team of diverse skills, capabilities, and experience enabling them to meet business strategies and goals
• Active development and ongoing improvement of case management standards, quality assurance and the level of service delivered to stakeholders
• Effectively manage and reduce all work in progress (WIP) on the North Platform related to North Claims and Insurance, to targets identified by Line Manager or Head op North Ops at any time
• Ensure all compliance obligations are met and all delegations adhered to
• Assess and implement regulatory changes impacting North Claims and Insurance
• Work closely with all areas of the North business to deliver reports to all regulatory bodies, as needed, before the relevant deadline
• Assist external auditors to review/analyse Claims and Insurance data and process across the North platform
• Fostering strong and collaborative relationships with key stakeholder groups, both internal and external to the business
• Accountable for the completion of assigned deliverables with little day‐to‐day management
• Respond to all reasonable management request

Ideally, you will bring the following experiences to this role:

• 2+ years’ experience in leading a team and working across a fast paced, customer/client service orientated team environment and/or financial service industry and driving a collaborative, high performance culture
• Sound understanding of the financial services industry, relevant regulators and current and proposed financial services regulatory and legislative requirements
• Capacity for commercial oriented problem solving
• Report writing, presentation and verbal communications skills
• Ability to understand North functions and processes to assess best outcomes for the AMP brand and the customer
• Experience in establishing and maintaining effective stakeholder relationships
• Customer service orientation
• Ability to implement change effectively
• Strong understanding of business acume