JOB DESCRIPTION

To reinforce our teams, we are looking for a ServiceNow Developer speaking French & English.

• Demonstrate technical expertise in ServiceNow, ensuring high-quality development and delivery of solutions
• Analyse, design and document service management workflows, procedures and policies to enhance service delivery efficiency
• Collaborate with IT stakeholders to gather requirements, follow regulation evolutions and define new service management processes
• Collaborate with business stakeholders to understand internal needs and propose process evolutions
• Evaluate existing service management processes to identify areas for improvement and optimization
• Assess service management tools and technologies to support process automation and improvement initiatives
• Provide ongoing administration, maintenance, and support for service management tools in use
• Implement and configure service management software solutions according to business requirements
• Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service delivery meets or exceeds established targets
• Analyze service performance data to identify trends, areas for improvement, and opportunities for optimization
• Conduct regular reviews and assessments of service management practices to identify opportunities for enhancement