Requisition ID: 388374
Position Number: 20056403
Posting End Date: September 18, 2025
City: Winnipeg
Employer: Misericordia Health Centre
Site: Misericordia Health Centre
Department / Unit: Health Links
Job Stream: Clinical
Union: MNU
Anticipated Start Date: 09/12/2025

POSITION OVERVIEW

Is a member of the Primary Health Care Team with a commitment to service excellence. Reports to the Health Links-Info Sante Manager.
Is the primary point of interaction with the contact centre nurses; is hands-on and leads by example.
Takes the initiative to identify and solve-problems.

EXPERIENCE

• A minimum of one (1) to three (3) years recent experience in contact centre telephone triage required.
• Past clinical experience in Emergency Department or Community Health an asset.
• Experience with multiple software applications preferred.
• Experience in education, coaching and performance management an asset.

EDUCATION (DEGREE/DIPLOMA/CERTIFICATE)

• Graduate of an approved Registered Nursing educational program.
• Baccalaureate of Nursing preferred or a combination of experience and other advanced education considered.
• Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.

QUALIFICATIONS AND SKILLS

• Scope of practice as documented in the Regulated Health Professions Act (RHPA).
• Fluency in English preferred, in French desired and in any other languages an additional asset.
• Computer proficiency required.
• Works within the Centre’s core values, philosophy, vision, C.Q.I. goals, policies and procedures.
• Understanding of contact centre operations.
• Confident, positive attitude with commitment to work in a team environment.
• Adaptable and reliable with the ability to coach and counsel staff.
• Assumes responsibility for own professional growth and development by maintaining clinical knowledge and through continuing education.
• Adaptable and reliable with the ability to coach and counsel staff.

PHYSICAL REQUIREMENTS

• Position is sedentary at times and may require periods of sitting, typing and speaking.
• High-stress due to nature and large volume of calls in a fast-paced environment where customer service is part of the business and also managing the challenge of meeting administrative quality expectations and staff performance issues.
  If there are no applicants meeting the posted qualifications, the Employer MAY CONSIDER an applicant who does not meet the posted qualifications

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.
Interviewed candidates may be called upon to participate in a skills assessment.
Any application received after the closing time will not be included in the competition.
We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process